Common

The system's language and user's time zone settings are done in the Common section.

Open

In the common section, can be made the following selections:

Finnish emergency area

• Finnish emergency call routing area name 

Language

• User interface language

Prompt language

• Language of the announcements which are played to callers

• These announcements are e.g. the ones played before call is transferred or before the caller can leave a voicemail message

Region

• The region setting defines the user's time zone.

Call privacy default

Setting is selected from the dropdown menu:

• Undefined

• Private

• Work

This setting defines how call privacy default is set for new direct calls.

If the call privacy is set to "Private" or "Work", you can change it within 14 days from the call view in the user interface. "Undefined" calls can be classified for a longer period.

If the privacy class is "Work", the call is processed as a service call, where the company is a party in communication. Service call settings and rules are applied to call visibility in user interfaces and reports, call recording retention times and access rights, and to data transfers to other systems. All processing is done securely, and the data is available only to those who need it in their work tasks. User-based data is valuable in developing customer service, skills and resourcing.

If the privacy class is "Private", call information at personal level is visible only for you. Call recordings are not accessible by others, and their retention time might differ from service call retention times, depending on the service subscriber’s settings. The calls are aggregated to summary level without personal information in reports and other statistical analyses, unless there is a legal obligation or similar need to show detailed information, like the obligation to itemize calls to premium/value-added service numbers on an invoice.

If the privacy class is "Undefined", the call is processed like a private call, unless the corporate subscriber has instructed other type of processing and provided a legitimate condition for processing.