CC Dashboard

In this section:

Logging into a service pool
Operation in a service pool
Call transfer
- Call transfer by using the directory
- Call transfer by using the transfer field
- Transferring a call to another service pool
- If the transfer destination does not answer
- Hold
Instructions

Logging into a service pool

Open the CC Dashboard view from the Main page
Activate the Receive service pool calls functionality

Operation in a service pool

Activate the service pool calls with the Receive service pool calls selection (see the picture below).

Select Yes to receive the service pool calls
Select No not to receive the service pool calls

The list shows all service pools, which are activated for the user. The list selections are as follows:

Select Yes to be a member in the service pool
Select No to not to be a member in the service pool
Service pool calls are connected only when the selection is Yes

Notice that the calls are not connected according to the membership only, but the user's availability status must also allow connecting calls.

Call transfer

When a call is arriving, you can see:

From which service pool the call is coming from
Call status
Caller’s number
Original destination number

You can:

Set the call to hold
Close the call
Transfer the call

Call transfer by using the directory

To transfer a call, search the recipient from the directory

Click the person’s phone number and the number is copied to the transfer field
Click the Transfer button to transfer the call

Call transfer by using the transfer field

A call can be transferred also to another number than numbers in the directory, by typing the destination number to the Transfer field and clicking the Transfer button.

Transferring a call to another service pool

A call can be transferred to another service pool by:

Searching the service pool number from the directory

Or

Selecting the service pool name on the Service pool list

All users don’t necessarily have all the service pools on their Service pool list, but all service pools can always be found from the directory.

If the transfer destination does not answer

When the destination number does not answer, the returning call can be identified by the double arrow symbol.

Hold

If you have set a call to hold by the yellow Hold button and you return the call, it is offered as a new call.

Instructions

The instructions page can be opened by clicking the question mark icon.