Voice for Android and iOS user guide

Voice for Android and iOS are native mobile applications and user-interfaces for EnreachCloud.

The mobile applications help users to easily use, manage, and follow the EnreachCloud services offering an improved knowledge on daily communications with the customers, colleagues as well as personal contacts.

The application makes it possible for users to browse the call history including missed calls in all phone terminal, not just on the mobile phone. Listen to call recordings and voicemails. Use the directories with contacts' up-to-date presence, and “in-a-call”- info. The application can send notifications messages of the service alerts like due callback cases or congestion in some service pool.

Setting-up the current or future personal presence profiles as useful info to colleagues can be made with just a few clicks. User can change a service role when calling out by changing the display number between personal and work numbers. Mobile applications don’t contain softphone, the calls are handled natively using the mobile subscription.

EnreachCloud user account is needed for login.

Download the app

Android: Get it on Google Play

iOS: Download on the App Store

Functionality

• Availability management

• Contact directory: company and personal

• Service pool membership management

• Service pool monitoring and notifications

• Personal and service pool call history

• Call recording listening

• Changing the phone number shown to a call recipient

• Callback handling (manual case picking)

• Call classification

• Call privacy settings (private/work)

• Voicemail listening and settings

• Statistics about calls

User guide contents

Release notes

https://benemen.atlassian.net/wiki/spaces/PD/pages/899483096

https://benemen.atlassian.net/wiki/spaces/PD/pages/899515286