Voice for Android release notes

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2024.3.0 (22 Oct 2024)

• Added support for post-call transcriptions

• New service call timeline added for better visualizing of service call events

• Added coloring to service queues if max wait time or people in line values exceed the threshold

• Enhanced filtering of service calls

• Statistics view divided to Calls and Queues

2024.2.1 (06 Sep 2024)

• Fix for the issue related to notifications

2024.2.0 (13 May 2024)

• Smart caller info provides information about an incoming call. See more at Smart caller info

• Numbers attached to the queue added to the Service queue management view

• Call supervision enhanced. Supervision number can now be changed before starting the call

• The settings for supervision number and voicemail greeting have been moved under the Settings view

• Transfer calls view is renamed to Transfer

• Classification removed because it no longer functioned due to Android platform changes

• New app icon

2024.1.1 (23 Jan 2024)

• Service queue management view has been optimized and made faster especially for large amount of queues and users

• Fixed: App sometimes crashed when entering Service queue management view

• "No connection to server" view has been improved and made clearer

2024.1.0 (08 Jan 2024)

Navigation

• Home button now added also to Android bottom navigation. Allows more fluent usage.

New Enreach style

• App has a new Enreach style with updated fonts, colors and icons.

Changes

• 31 day limit added to Call history search.

• New call type “Callback created” added to Service calls.

• Terminology consistent with the industry standards: pools are now queues.

• Technical queues are now indicated with an icon in Service queue management. Technical queues are hidden by default, but can be made visible with filtering.

• Added a call result text inside history view to clarify the result and direction of a call.

• Media player added to call details view.

2023.1.1 (20 Sep 2023)

• Fixed: app crashing when entering pool user view

2023.1.0 (12 Jun 2023)

User area

• User area accessed from front page has been changed from dialog to a new layout.

• You can now navigate to app's device settings from the user area.

Settings

• Settings are now available in user area

• Additional settings have been added. The new settings view will allow you to change settings that were previously unavailable.

• Call transfer and call recording settings have been moved to the new settings view.

Availability

• Availability can now be terminated from the availability view.

• Upcoming availabilities are now displayed in the availability view.

Display number

• The default display number is now shown. For mobile users, the default display number can change based on the mobile usage mode.

v4.4.0 (26 Jan 2023)

• Show additional data in callback list view

  • New filter option for the additional data

• Privacy policy changes

  • Clarified the policy document Voice By Enreach App Privacy Policy | Enreach

  • Added Finnish version Voice by Enreach tietosuojaseloste | Enreach

  • Notify users about the policy changes

  • Ask user consent for personal data use in usage statistics

• Fixed: multiple availabilities displayed selected at same time

• New availability view improvements

  • When creating a new availability warn about possible work schedule

  • Warn user when leaving the view with unsaved changes

• Directory search now searches for more fields

• Added user guide link to user dialog

• Android: Ask notification permission on Android version 13

v4.3.0 (03 Nov 2022)

• Sign in process now in two steps: separate views for email and password

• Enreach identity capability added - new sign-in process

• Pool history: now displays user’s own service call history only. Previous view with other user’s service calls also available in new location.

• Wrap-up: Display user’s wrap-up state on front page, and allow to end the state quicker without previous additional wrap-up screen.

• Upcoming availabilities: clarified terminology on continuous availability.

v4.2.0 (06 Sep 2022)

• Pool groups (optional feature) - pools are displayed divided in to groups (same as Voice for Windows)

• Search from front page - search for contacts, pools and pool users from one place

• Statistics view - to improve front page performance, access to statistics is now from icon instead of tab

v4.1.6 (09 May 2022)

• Fix for showing large amount of call cases

v4.1.5 (28 Mar 2022)

• New onboarding process for first login:

  • Updated Privacy Policy is displayed Voice By Enreach App Privacy Policy | Enreach

  • Required permissions are explained before accepting them

• Pools view changes:

  • Serving tab now also includes the users who are in a call. This is similar to Voice Center.

  • Pool notification view is now more clear about letting the user create only one notification per pool

  • Pool notification view now automatically removes a notification which has already been displayed to the user

• Uploading of Personal directory contacts is available again

v4.1 (01 Feb 2022)

• Call supervising - silently listen, whisper and barge in on ongoing service calls in real time

• Improvements to app performance

• Known issue: Uploading of contacts is currently unavailable in Personal directory

v4.0 (13 Dec 2021)

• Benemen is now Enreach. App now has new Enreach layout and new name Voice by Enreach.

v3.4 (15 Nov 2021)

• New Pool users view displays all users who are members in any service pools. Find a specific service pool member and edit their settings. See more at: Queue users

• Remember possible selected Call cases filtering after app restart

• Directories can now be selected individually under Contacts

• Service pool Max. wait time formatting changed from x sec to mm:ss

• Showing now closed call cases from past 7 days instead of previous 24 hours

• Fix for multiple assisted callback notifications

• Fixed permission issue when changing other user's service pool active status

• Added call recording DTMF controls to Call recording view help dialog

v3.3 (14 Sep 2021)

• New Transfer calls view replaces previous BeneCC view

• Wrap-up time in Pools view:

  • See your own wrap-up status and stop it with Finish now button

  • See if pool users are in wrap-up time

• Pools main view: Added Manage option to pop-up menu (⋮) to clarify access to pool details

• Pool details view: Added pool status in top bar as a colored circle

• Pool details view: Added indicator to profile image if user is on a call or in wrap-up time

• Contacts view: last source filter selection is remembered

• List views can now be refreshed by pulling the view down

• When sliding to another tab, view snaps back to current one

• App permissions are asked now when a functionality needs them

• Fix for assisted callback

• Term consistency: Call handling is now Call cases

v3.2.1 (22 Jun 2021)

• Assisted callback Assisted callback

• Fix for password recovery

v3.2 (03 May 2021)

See the release highlights: https://benemen.atlassian.net/wiki/spaces/PD/pages/edit-v2/1599472450?draftShareId=8b4d1d47-cb76-4d8c-8880-ba493ce846f1

• New Statistics view with numeric data about calls and service pools

• Voicemails are now displayed on the front page as a new card and a new view with everything related to voicemail

• Multiple call recordings on one call can now be played back

• Small layout changes on personal call history view

v3.1.01 (11 Mar 2021)

Improvements to app performance

v3.1 (03 Mar 2021)

Improved user experience!

See the highlights: https://benemen.atlassian.net/wiki/spaces/PD/pages/1236467997

• New front page with useful details about how you receive or make calls

• Bottom navigation for easier use

• Missed calls counter displayed at bottom of front page

• Current availability state can be edited and call transfer set

• Availability now displays possible end time and note text instead of just the eventtype

• Combined history view for both personal and service pool calls

• Display number for outgoing calls (CLI) can now be selected

• Service pool switch moved under Service pools

• Added user’s terminal list and phone numbers viewable under user settings

• Added new Additional settings view for setting transfers and voicemail greeting

• Callback request view aligned with other Benemen user interfaces

• Automatic call categorization handling improved

• Directory search now automatically suggests contacts

• Personal directory update fix

• Includes also bug fixes and other improvements

v3.0.01 (10 Jun 2020)

BeneApp is now BeneVoice!

• Rebranding of the app

• Improvements to app performance

v3.0 (11 May 2020)

Brand new BeneApp 3.0 is here!

• A completely overhauled user interface for easier use

• Familiar functions with improved usability

• See your availability and call status at the front page

• Service pool management with add/remove users, activate users, skill sliders, etc.

v2.3.02 (22 Nov 2019)

Improvements to app performance

v2.3.01 (20 Nov 2019)

Improvements to app performance

v2.3 (11 Nov 2019)

Callbacks can be collected from the following service calls:

• Missed calls

• Dropped calls

• Manual callback items

Grouping of related callback items:

• Avoid duplicate calls to the same customer

• Group by caller number

• Between callback lists and service pools

• An agent can see and handle the related callback items

Agent notifications:

• BeneApp notifies the agent about new callback items

Service call history

Service Pool Management Notification alerts

v2.2.00 (17 Jul 2019)

• Personal directory: Upload your phonebook to BeneCloud as a directory. The personal directory will be available in all Benemen products

• Improvements to app performance

v2.1.03 (8 Apr 2019)

Improvements to app performance

v2.1.02 (1 Apr 2019)

• Notification settings: users can now modify how notifications are displayed

• Automatic call categorization: Automatically categorize your calls to work and private

• New layout for call categorization

• Improvements to app performance

v2.1.01 (6 Jul 2018)

Improvements to app performance

v2.1.00 (28 Jun 2018)

• Support for multiple silos

• Manage your call privacy

• Improvements to app performance

v2.0.05 (15 May 2018)

Improvements to app performance

v2.0.04 (8 May 2018)

Improvements to app performance

v2.0.03 (26 Apr 2018)

Improvements to app performance

v2.0.02 (11 Apr 2018)

Improvements to app performance

v2.0.01 (10 Apr 2018)

Bug fixes:

• Local contacts in correct order

• Login page Huawei swype fix

• Durations in correct format 00:00

v2.0 (6 Apr 2018)

Availability management, Directory, Personal call history and more.

v1.0.39 (27 Oct 2017)

Usability improvements

v1.0.33 (16 Aug 2017)

• BeneDesk Service pool management view fixed

• BeneDesk BeneCC view fixed

v1.0.32 (1 Jul 2016)

• New UI

• View Call History