Teams, Presence Integration

The two-way integration enables synchronizing the user in-a-call state between Microsoft Teams and Enreach Voice Cloud.

When the user is in a Teams meeting or sharing a screen, with Teams states 'In a Call' or 'Presenting', it will trigger active phone call state in the Enreach Voice Cloud. This will have the following impacts on the call handling in Enreach Voice Cloud:

• Service calls are not allocated to the user

• The Direct Calls to the user are handled according to the user settings (Waiting, Busy During Active Call or Personal Queue)

• The user is shown as in a call in directory views

When user is in active phone call in any of their Enreach terminals, the user Teams presence state is changed into 'In a Call'. Thereafter other Teams users can see that the user is busy in a call.

There are few known delays and updates in the presence status as follows:

• When the user is in a phone call and simultaneously joins into a Teams meeting. If the user ends the phone call but continues the Teams meeting, there is a delay before Teams updates the user back into “in a call” status in the Enreach Voice Cloud.

• The above applies other way around. If user is first in a Teams meeting and starts a phone call that continues after Teams meeting has ended. There is a delay before the Enreach Voice Cloud updates the user status into “in a call” into Teams.

• When user is in Offline status in Teams the status is updated into “in call” status in Teams and when phone call ends, the user status is set back to Offline but the user ‘Last seen’ value is according to the phone call.