Enreach for Salesforce Service Cloud Voice release notes

Release 0.4 (28 February 2024)

• Call recording listening via Salesforce audio call player

• Enterprise Calls, automated voice call record creation for phone calls handled outside of Salesforce Omni-Channel phone, e.g. mobile calls

• Outbound caller id selection in Omni-Channel phone widget voice extension

• Enreach Phonebook with unified availability in Omni-Channel phone widget

• Includes Omni-Channel phone version 2024.2.0

Release 0.3 (22 November 2023)

• The first production release

• Salesforce Omni-channel phone UI and rich call controls

• Salesforce Omni-channel availability including voice channel

• Automated Salesforce Contact identification based on caller phone number

• Service Cloud Voice phone call handling and automated Voice Call record creation

• Call controls embedded on Salesforce page view