VoiceHub release notes

2024.6.2 (30 Oct 2024)

Fixed: Time filtering showed an additional hour when selecting full days.
Fixed: Changing the Region in user settings had no effect on timezone.

2024.6.1 (10 Sep 2024)

Internal improvements

2024.6.0 (03 Sep 2024)

Changed: Managing other users' settings is now easier. You can quickly access their queue memberships, edit their availability, view their contact details, and see their profile picture.
Changed: The side navigation menu is now more compact and better suited for smaller screens.
Fixed: Missing availability column type in Upcoming availabilities view

2024.5.0 (18 Jun 2024)

Added: Manage other users' settings
Changed: Hide link to Age bonus if Portal queue management is in use
Changed: CallId and Id changes on url parameters
Fixed: Directory contact fields were missing maximum length restrictions
Fixed: Dutch translation on wrap-up tooltip text

2024.4.1 (29 May 2024)

Fixed: Skill level sliders were not working after previous 2024.4.0 release

2024.4.0 (29 May 2024)

Added: New option under Service calls to allow viewing of outbound service calls
Changed: All table views updated to look consistent with other Enreach products
Changed: Page titles and descriptions are now more compact vertically
Changed: More availability information is displayed on mouse hover on each user, for example start time
Changed: Internal improvements

2024.3.1 (13 May 2024)

Fixed: Opening direct links to calls from external apps didn’t open the call dialog for older calls
Fixed: Max wait times between 1 and 2 hours displayed only minutes and seconds but not hours
Fixed: Phone numbers in call histories sometimes matched wrong contact name with very short numbers

2024.3.0 (29 Apr 2024)

Added readiness for upcoming self-service tools for creating and managing service queues, IVRs, prompts, schedules. The tools will be made available later.
Renamed Manage groups button to Queue groups in Queues view
Renamed Settings button to Set age bonus in Queue details view

2024.2.0 (18 Apr 2024)

Added: Post-call transcriptions can be displayed in Service calls, Call events, and My calls

2024.1.2 (26 Mar 2024)

Fixed: Work schedule selection intervals increased to 5 mins
Fixed: Add empty check to service call numbers in Calls view
Fixed: Better error handling related to sign-in
Added: Check for unsupported languages when signing in from Voice Center

2024.1.1 (08 Mar 2024)

Fixed: Correct availability is not displayed as selected if there are multiple almost identical availabilities
Fixed: Queue users view’s switches' change their status randomly
Fixed: Work schedule settings end time changes when changing start time
Fixed: Work schedule settings start and end times are not displayed localized when language is changed
Fixed: Transfer settings title texts fixed

2024.1.0 (04 Mar 2024)

Added: User settings from Voice Center
Added: New user settings for Voicemail and Teams Presence as read-only settings
Added: New languages and translations: Swedish, Finnish, Dutch
Changed: Call ID search is available again in Call events view
Changed: Single queue view now remembers selected page size
Changed: Renamed “Callback” result type to “Callback created” in Service calls view to clarify the meaning
Changed: Add users to queue: Users can now be added as deactivated with a new toggle switch
Changed: Users can no longer be added to technical service queues, such as IVR queues
Fixed: Searching a more than two-year old call with Call ID now returns a better message when the call is not found

2023.1.3 (07 Dec 2023)

Fixed: Queue user view refresh made the Receive queue calls switch disappear
Fixed: Multiple call events dialogs opened when changing privacy
Fixed: Calls max time range exceeded API limit

2023.1.2 (17 Oct 2023)

Changed: Call events CallId search removed temporarily because of server side performance issues
Changed: Service calls and Call events list view dialogs made bigger
Changed: Icons indicating users' Free status changed to more user-friendly
Fixed: Selecting all items together with filtering was unclear on how many were selected
Fixed: Contacts starting with small letters appeared in wrong place when sorted by name
Other UX improvements

2023.1.1 (04 Oct 2023)

Fixed: Service calls audio player not always appearing
Fixed: Service calls audio player handling when moving with Next and Previous
Fixed: Service calls and Call events list view arrival/start time sorting
Fixed: Contacts view polling of user availabilities improved
Fixed: My calls view number to name resolving improved
Fixed: Side navigation handling when user has no availabilities or personal tools
Fixed: Reset password function
Added: a loading spinner for call recordings and Service calls view’s Event log
Other performance improvements

2023.1.0 (25th Sep 2023)

Voice Center Beta is now VoiceHub!

New improved layout with Enreach Design System guidelines
Terminology consistent with the industry standards: pools are now queues
Added: Side navigation menu
Added: Service calls view
Added: Call Events view
Added: Contacts view
Added: My queues and My calls as personal views
Added: Availability handling

Other changes:

Queues: Clarified table views by removing unnecessary columns and adding new, such as availability column
Queues: Copying queues/users: disallow selecting all queues or users as target to prevent unwanted copying of large amounts
Queues: Added Show technical queues switch
Single queue view: Added filtering by queue status number boxes
Queue settings: Priority time range is now extended to 3 hours
My account: Profile picture can now be changed
Added tour guide on first sign-in
Added warning text when setting a continuous availability end time which might be affected by work schedule
New subdomain name voicehub.enreachvoice.com

Previous Voice Center Beta versions:

v1.4.5 (7th Jun 2023)

Fixed: Copy pools to users function not showing offwork users
Added: Product NPS satisfaction measurement for users

v1.4.4 (9th Jan 2023)

Fixed: When viewing a pool, the Free users number at top didn’t always match the number of users on the list who were displayed Free

v1.4.3 (19 Dec 2022)

Internal improvements

v1.4.2 (12 Dec 2022)

Allow changing of users' Receive pool calls status in single user view
Fixed: Pool group's users activation view didn’t always show user's activity correctly
Internal improvements and UI fixes

v1.4.1 (08 Nov 2022)

Fixed: Language handling when signing in
Fixed: Age bonus value displayed in hh:mm:ss format

v1.4.0 (02 Nov 2022)

Sign in process now in two steps: separate views for email and password
Enreach identity capability added - new login process

v1.3.0 (02 Oct 2022)

Pool groups (optional feature)
- Pools are displayed divided into groups (same as Voice for Windows and Voice for Android and iOS)
- Create and manage pool groups
- Activate/deactivate users in groups
Copy users from one pool to other pool(s)
Copy pools from one user to other user(s)
Priority/Age Bonus improvements - easier for first-time users
On future releases, notify users on the app when a new Voice Center Beta version is available
Other changes: freeze column header on tables when scrolling, display max wait time as hh:mm:ss, display user's availability note, etc.

v1.2.0 (01 Sep 2022)

Easier management of multiple pools and users

Pool users view - see all agents who are members of any service pool in one list view
Single users view - open up any agent to see which pools they are members of and manage their status
Added pagination for Pools and Pool users views - number of rows can be now selected, and large amount of pools and users can be handled faster
Small usability fixes

v1.1.0 (13 Dec 2021)

Benemen is now Enreach. App now has new Enreach layout.
New login page layout
Silo selection page displayed if username can be found in multiple silos
Service pool details opened in full size
Pools view: Search function
Pools view: Sorting by column

v1.0.0 (June 2020)

Initial release
Pool management
Pool priority