Queue Management

2024.3.5 (27 November 2024)

• The implementation of the initial phase of the "smart IVR" model is now within the Voice Portal.

• Three new product are introduced for the queues.

  • Transcription

  • Queue Recording

  • Callback list recording

• Now exception rules require hours to be set.

2024.3.1 (11 September 2024)

• Changes on how to set up timetables in queue management were enhanced. Documentation regarding timetable handling can be found from here. A similar change has been made to exceptions, documentation can be found here.

• A bug fix in prompts rule settings, documetation can be found here

2024.2.4

• Users can now manage alerting time settings through the queue settings.

• From now on, when creating a new queue, users must actively choose the queue's language.

2024.2.3 (3 June 2024)

• Possibility to set email notifications on queue level.

• Improvements on page scaling.

2024.2 (16 May 2024)

• Queue Management enabled in VoiceHub

• Migration capabilities for existing queues.