Queue Management

2025.1.0 (6 February 2025)

You can now preview service hours directly in the calendar view. A more detailed description is available at Service Open
Users will be notified about changes and new releases in Voicehub queue management.
A new setting "EmailToAllocated" is now available in the callback list settings.
Currently, a numberless queue/IVR system lacks the capability to configure exceptions and set operating hours. This will quide user to add phone number when necessary. A more detailed description is available at Queue functionality Without a Phone Number .2024.3.1 (27 November 2024)
Direct callbacks are now included in references listed under callbacks.

The implementation of the initial phase of the "smart IVR" model is now within the Voice Portal.
Three new product are introduced for the queues.
- Transcription
- Queue Recording
- Callback list recording
Now exception rules require hours to be set.

Changes on how to set up timetables in queue management were enhanced. Documentation regarding timetable handling can be found from here. A similar change has been made to exceptions, documentation can be found here.
A bug fix in prompts rule settings, documetation can be found here

Users can now manage alerting time settings through the queue settings.
From now on, when creating a new queue, users must actively choose the queue's language.