Prompts - How to Create and Manage

Creating Voice Prompts

Voice prompts are created and managed via the Prompt -menu. These voice prompts will be accessible within all your queues.

Open

By clicking on the "New prompt" button you can begin creating a voice prompt. You also have the option to import audio clips from the audio clip library. Instructions on how to do this can be found here.

Open

Prompt details

The initial details of prompts include a distinctive name, an optional description, and the language in which the prompt is played

Save your prompt

Once you're done with the details of your prompt click on "save prompt”

Add a new Prompt Step

By clicking on the "+" you can create new audio clips for your prompts. A voice prompt may consist of a single audio clip, a text-to-speech clip, or a mix of various audio and text-to-speech clips.

Text-To-Speech prompt

For a text-to-speech prompt, a language specification is necessary to specify the language for reading the prompt. Text-to-speech clips can be checked using a "listening" button, which can be found after saving your step.

Audio clip prompt

A prompt based on pre-uploaded audio clips.

Guidelines on how to import an audio clip can be found here.

Control prompt

Control is a particular feature that allows for the addition of extended pauses in prompts, looping of specific prompts, or disconnection. Below, you will find an explanation of these functions.

Disconnect:

This feature will disconnect the call once all other prompts have been delivered, such as when the queue is closed.

Pause:

This control allows you to pause the prompt for a specified duration before resuming. For example, 3000 milliseconds = 3 seconds.

Include prompt:

A specific prompt is incorporated into the prompt sequence, allowing for customized messages or actions within the call flow.

Rule settings

To adjust more detailed rule settings, you need to click the cogwheel icon twice; clicking it once displays generally used options. Below, you can find a description of each setting.

Play only once

The prompt step will only be played once, even if the caller is transferred or in a loop.

Play on schedule

The prompt step will only be played during the scheduled times. You have the option to choose either a global timetable or edit a local one. This setting is commonly used for various holidays, like Christmas.

Play only if closing in

The prompt step will be activated when the queue is approaching its designated closing time. This is based on the schedule you have in your queue. For example a prompt step announcing the closure of the queue can be played 10 minutes before closing time.

Play only on single round

The step will only be played on your chosen round of prompts within a loop. For example if you put 2 in the text field, the text-to-speech or audio clip will only be played on the second round.

Play on loops before round

The step will be played on loop before a certain round that you’ve specified in the text field. For example the text-to-speech or audio clip can be repeated until round 4.

Play on loops after round

The step will be played on loop after a certain round that you’ve specified in the text field. For example the text-to-speech or audio clip can begin to repeat after round 2.

Play on every

The step will skip certain rounds depending on your input in the text field. For example if it plays on every 2 rounds it will skip the first a round, play on the second one, skip the third one and so on.

Play before elapsed time

The step will only play until your specified amount of time has elapsed. For example, your text-to-speech or audio clip can be played in the queue until 20 seconds have passed. The time is checked when your loop is started.

Play after elapsed time

The prompt step will play after the seconds you’ve specified have passed. For example you can set it to wait 20 seconds before playing the text-to-speech or audio clip. The time is checked when your loop is started.

Disconnect call

The prompt step will disconnect the call after the text-to-speech or audio clip has been played.