Access Rights to Queue Management

https://benemen.atlassian.net/wiki/x/AYCOsQ

This chapter describes the access rights and responsibilities for Group Manager and Supervisor/Admin roles. Overall, it describes the access rights associated with each position concerning Queue management in the VoiceHub.

Group managers have the ability to view and manage only the queues, IVR, or callback lists for which they have been granted permissions via management groups. In contrast, Supervisors/Admins have access to all of them.

Description of access rights	Group Manager	Supervisor / Admin
Queue and IVR
Creating/Removing a Queue or an IVR	-	X
Add/Remove a Phone number to a Queue or an IVR	-	X
Modifications of a Queue or an IVR	X	X
Visibility to all settings	X	X
Edit Basic Settings	X	X
Edit Advanced Settings		X
Edit Technical Settings	-	-
Adding Exceptions	X	X
Prompts
Listening to Prompts	X	X
Editing Prompts (Removing and adding prompt steps)	X	X
Creating/Removing Prompts	X	X
Timetables
Creating/Removing timetable	X	X
Editing existing opening hours	X	X
CallBackLists
Creating/Removing A CallbackList	-	X
Modification of CallBackList settings	X	X
Purchasing of additional services	-	X