Voice for Browser release notes

2024.5.1 (21 Nov 2024)

• Added: Improved support for VoiceHub embedding with a new authentication method

2024.5.0 (18 Nov 2024)

• Better contact search with multiple search terms, for example “john smith” or “jo sm”

• Added support for strong authentication to display the caller’s identity (optional feature)

2024.4.3 (11 Nov 2024)

• Internal improvements for VoiceHub embedding

2024.4.2 (09 Oct 2024)

• Fixed: Calls fail when attempting to dial a phone number from the keypad without a country code while using an outbound service call role

• Changed: enreach.com links have been updated to enreach.fi on the sign-in page and in the About view

2024.4.1 (17 Sep 2024)

• Fixed: Issue fix and stability for logging

• Improved ability to handle and recover from server-side disruptions

• Fixed: The selected availability status may not always display as chosen when multiple entries of the same type, such as "Offwork," are present

• Fixed: Unable to send SMS messages when using the Grammarly browser extension

• Fixed: Call rejection was sending a 480 message instead of a 603 message

• Changed: API - New events and methods related to programmatical logins and phone connections

• Changed: API - Call-incoming event now includes both QueueNumber and OriginalNumber

2024.3.1 (12 Aug 2024)

• Fixed: Consulted transfer was possible to do too early before the call was connected.

2024.3.0 (03 Jun 2024)

• Added technical readiness for users to select their service role when making outbound service calls. This feature is not enabled yet but will be enabled later on a case-by-case basis for users. Read more about outbound service calls.

• Added: Product NPS (Net Promoter Score) satisfaction measurement, which will be asked quarterly from randomly sampled users. This allows us to receive user feedback to improve our product.

• Fixed: Call ended message bars at bottom of the phone can now be closed.

• Fixed: API - setUserData() method fixed to include data when transferring a call.

• Changed: API - call() method extended to include an optional parameter for making outbound service or callback calls.

• Changed: API - logout() method extended to include an optional parameter for forced logout without an alert popup.

• Changed: Voice Center settings link under the menu now points to VoiceHub settings instead.

2024.2.1 (19 Mar 2024)

• Fixed: Ghost call issue - phone rings when no call is coming in

• Updated: Keycloak component

2024.2.0 (22 Feb 2024)

• Outbound service call and callback call programmatical methods added

• On-hold function refactored which allows better support for reporting and other improvements

• SMS: Added new separate drop-down for selecting SMS sender number. Not linked to Display number anymore.

• SMS: Option for “Don’t show number” for SMS was not working and is removed

• Fixed: Supervising tokens weren't refreshed automatically

• Fixed: Enreach Identity sign-in flow improved when microphone permission is missing

2024.1.0 (08 Jan 2024)

• Fixed: Pools view switches malfunctioning

2023.3.3 (13 Dec 2023)

• Fixed: Call histories not always showing all calls

2023.3.2 (07 Dec 2023)

• Changed: Alert sound not ringing on incoming call

  • Warning notification made smaller and texts improved

  • Added user option for toggling audio mode

  • Added user option for not showing notifications about the issue

  • See more at Keep audio devices always connected

• Fixed: Incoming call notification was sometimes displayed for an outgoing call

2023.3.1 (21 Nov 2023)

• Internal improvements

2023.3.0 (10 Oct 2023)

• Added: Cover more busy tone cases

• Added: Dutch language

• Fixed: Remember opened tabs on Pool details Serving and All users tabs

• Changed: Simplified how several UI views are closed

• Changed: Language names now displayed in the selected language (i.e. English, Nederlands, Suomi, Svenska)

• Changed: Second simultaneous consultation call is not supported and now prevented

2023.2.6 (03 Oct 2023)

• Alert sound not ringing on incoming call

  • See more at Alert sound not heard on incoming calls

  • Added: Notify the user when this happens

  • Added: Configuration option for legacy audio handling

• Changed: Voice Center Beta links now point to VoiceHub

• Internal improvements

2023.2.5 (21 Aug 2023)

• Internal improvements

2023.2.4 (18 Jul 2023)

• Internal improvements

2023.2.3 (27 Jun 2023)

• Fixed: Alert tone not ringing on incoming call

• Performance improvements

2023.2.2 (29 May 2023)

• Fixed: Salesforce SSO login - added new parameter to login method

• Fixed: SMS was always sent from mobile number

• Fixed: Contacts didn’t properly display an ongoing call

2023.2.1 (03 May 2023)

• Supervising - silent listening

• Display the name of pool where agent is talking

• Alert sound volume slider

• Fixed: Error message in console

2023.1.1 (21 Feb 2023)

• Fixed: Incoming call alert tone missing after agent's outbound call was transferred

• Added: Wrap-up events for D365

2023.1.0 (14 Feb 2023)

Version numbering changes to a calendar-based versioning with year in front

Bugfixes:

• Microphone audio device changes to another device

• Stop displaying red mic indicator on browser tab all the time

  • Should consume less headset battery and affect sound quality on other sound sources

• In pools view, the pool arrow button no longer works

• Pool number not displayed on hover in Pools view

• Add missing availability check in pool details list

• Setting polling time shortened

v1.8.3 (01 Jan 2023)

• Improved support for Salesforce Service Cloud Voice

• Fixed: Directory phone numbers with whitespace do not work when transferring

v1.8.2 (22 Dec 2022)

• “No pool calls” status message at top bar was displayed incorrectly on v1.8.1

• Display number button at top bar was not always visible on v1.8.1

v1.8.1 (12 Dec 2022)

• Bugfixes

  • Improvement for ghost ringing after a call has ended

  • Answering fails if slow connection to API

• API performance optimizations

v1.8.0 (01 Nov 2022)

• Sign in process now in two steps: separate views for email and password

• Enreach identity capability added - new login process

• Fixed: Adding the first service pool for user is not immediately visible

• Fixed: User cannot end wrap-up status after refreshing and re-login

v1.7.2 (17 Oct 2022)

• Internal improvements: new events and methods for host platforms. No visible changes.

v1.7.1 (07 Sep 2022)

• Fixed: Support for HTTP/2

v1.7.0 (31 May 2022)

• Pool details view - open pool to view users who are serving and their details

• Availability status changes of the user are now handled faster

v1.6.1 (17 Mar 2022)

• New login page layout - now in line with other Enreach Voice applications

• Pool view is now sorted by pool name from a to z

• Fixed: Missing audio devices now reported to user on login

v1.6.0 (13 Dec 2021)

• Benemen is now Enreach. App now has new Enreach layout.

v1.5.7 (02 Dec 2021)

• Standalone version only: Heads-up message on login page about coming Enreach layout

v1.5.6 (26 Oct 2021)

• CallId was not passed to host platforms on outgoing calls

v1.5.5 (19 Oct 2021)

• Unnecessary error displayed when finishing wrap-up time manually

v1.5.4 (08 Oct 2021)

• CallId was not passed to host platforms such as Salesforce and Dynamics 365

v1.5.3 (07 Oct 2021)

• When answered, the consulted call displayed original call’s controls. Should display consulted call’s controls.

v1.5.2 (28 Sep 2021)

• DTMF codes from keypad could not be used on outgoing calls to certain phone numbers

v1.5.1 (28 Sep 2021)

• Changed phone number validation to handle, for example, empty spaces

• Call was disconnected when Windows default audio device is changed

v1.5.0 (16 Sep 2021)

New in this version:

• Wrap-up time handling: see your own status and stop wrap-up

• Play busy sound when call is busy or rejected

• Display text after busy or rejected call

• High availability: better handling of connection interruptions

• Display service pool’s max. queue time as “mm:ss” instead of “x sec” or “x min”

• Technical IVR service pools no longer display non-applicable numbers (serving, active, queue length etc.)

• Warn user if they attempt to refresh or close the browser window

• Indicate if call recording isn’t available

• Improved visibility of last contact in directory

• New Benemen brand colors

Fixes:

• Contacts view didn’t always load more contacts when scrolled

• Sending DTMF messages right after calling to service pool gave error message

• Availability view was not scrolling

• Display number view was not scrolling

• Call recording player sometimes failed in Personal history

• Issues with event logging when connection was lost

• Technical “avasync” items are no longer displayed in upcoming availability view

• Better handling of transfer number format when creating upcoming availabilities

• Contact cards for service pools displayed “null” on contact’s name

• Login error message disappeared after few seconds

• Pools view was very slow to load when there are no pools to display

• Scrollbar was displayed on standalone phone page when in history view

• Incoming service call text overlapping with caller picture

• Incoming call hidden behind availability view

• Audio device drop downs overlapped other controls

• Tooltips overlapping with buttons

• Using mute caused next call to be muted

• Call controls stuck when calling certain numbers

v1.4.4 (19 May 2021)

• Bugfix on click-to-call

v1.4.3 (10 May 2021)

• Bugfix on connection issues

v1.4.1 (18 Mar 2021)

See the highlights: https://benemen.atlassian.net/wiki/spaces/ENGINE/pages/1368621275

Availability changes

• Add and manage future upcoming availabilities

• Display contact's availability note text and end time instead of event type.

  • Display “In meeting 15.00” instead of “Offwork” if note text and end date exists

SMS sending

• Send SMS to a directory contact, call history number or any given number

History view

• Set call privacy to private or work in personal call history

• Listen to call recordings

• Missed calls are indicated as a badge in main navigation at top

Service pools

• Service pool’s phone numbers are displayed as tooltip on the pool name

Other improvements

• Swedish language support

• Top bar availability and display number texts fit now better and have tooltip texts to clarify user’s status

• Clickable email links on directory contacts

• UI consistency: Minor changes on colors, font sizes, icons etc.

Corrected

• Phone became unresponsive if call was cancelled quickly

• Allocation call type was shown as Not answered call type

• Caller first name was displayed as Null in a particular scenario

• Not all call history items were returned in some cases

• Wrong message displayed when no pools found

v1.3.11 (12 Jan 2021)

• Bugfix: Error was displayed when calling recipient’s work number who was in Busy status.

v1.3.10 (14 Dec 2020)

• Bugfix: Call controls were occasionally disabled during an ongoing call

• Bugfix: DTMF signals were not sent out on a consulted call

v1.3.8 (23 Oct 2020)

• Notifications for incoming calls. Display a notification when incoming call arrives. The notification is displayed also when BeneVoice for Browser window is minimized or hidden by other windows. This requires notification permission in the browser.

• Permission page. Microphone permission is required to use the BeneVoice for Browser. If user hasn't given the permission in their browser then a permission page is displayed after login. The page asks for the missing permission and explains why it is needed. Optional notification permission can also be given.

• Call recording pause/resume. User can pause the recording of an ongoing call and resume it when needed. This allows the user to prevent the recording of possible private information given in the call, such as credit card details.

• Bugfix: Call buttons disappeared in call history views

• Bugfix: Mute/unmute issue fixed

• Bugfix: When call is made from history view, the user picture was not shown

v1.1.0 (3 Sep 2020)

• Bugfix on Personal history

v1.0 (31 Aug 2020)

New in this version:

• New authentication scheme for Salesforce and Dynamics 365 users

• Standalone phone login page has a new graphical layout

• Error messages are displayed at the bottom of the phone user interface (bar at the bottom)

• Contacts: If the user has access to multiple directories (sources of contacts) then the current directory can be selected at top of the Contacts view

• Pools: If no pools are available then an information message is displayed

• Contact name is displayed during a call alongside the phone number when a matching contact can be found from directory

• Improved translations

Bugs fixed:

• Fixed duplication issue with Personal and Pool history views

• Incoming phone call did not always ring

• Improved handling of call-ended events

• Muting did not work in some scenarios