Voice for iOS, release notes
- Benemen Product management (Unlicensed)
- Sami Brodkin
- Sami Brodkin (Unlicensed)
- Petri Määttänen
2025.1.0 (21 Jan 2025)
Smart caller info for iOS. Provides information about an incoming call. You can enable Smart caller info from app Settings. Smart caller info
Users with an active Teams call are indicated more clearly in Contact view. Optional feature related to Teams presence.
Added Transfer all option for the work number if it is configured for the user. Optional feature.
Callback view usability improvements:
Call case can be unassigned more easily after the call is triggered from list
No handing before date is displayed on call cases.
2024.3.0 (22 Oct 2024)
Added support for post-call transcriptions
New service call timeline added for better visualizing of service call events
Added coloring to service queues if max wait time or people in line values exceed the threshold
Enhanced filtering of service calls
Statistics view divided to Calls and Queues
2024.2.0 (13 May 2024)
Numbers attached to the queue added to the Service queue management view
Call supervision enhanced. Supervision number can now be changed before starting the call
The settings for supervision number and voicemail greeting have been moved under the Settings view
Transfer calls view is renamed to Transfer
New app icon
2024.1.0 (08 Jan 2024)
New Enreach style
App has a new Enreach style with updated fonts, colors and icons.
Changes
31 day limit added to Call history search.
New call type “Callback created” added to Service calls.
Terminology consistent with the industry standards: pools are now queues.
Technical queues are now indicated with an icon in Service queue management. Technical queues are hidden by default, but can be made visible with filtering.
Added a call result text inside history view to clarify the result and direction of a call.
Media player added to call details view.
2023.1.0 (12 Jun 2023)
User area
User area accessed from front page has been changed from dialog to a new layout.
You can now navigate to app's device settings from the user area.
Settings
Settings are now available in user area
Additional settings have been added. The new settings view will allow you to change settings that were previously unavailable.
Call transfer and call recording settings have been moved to the new settings view.
Availability
Availability can now be terminated from the availability view.
Upcoming availabilities are now displayed in the availability view.
Display number
The default display number is now shown. For mobile users, the default display number can change based on the mobile usage mode.
v4.4.0 (26 Jan 2023)
Show additional data in callback list view
New filter option for the additional data
Privacy policy changes
Clarified the policy document Voice By Enreach App Privacy Policy | Enreach
Added Finnish version Voice by Enreach tietosuojaseloste | Enreach
Notify users about the policy changes
Ask user consent for personal data use in usage statistics
Fixed: multiple availabilities displayed selected at same time
New availability view improvements
When creating a new availability warn about possible work schedule
Warn user when leaving the view with unsaved changes
Directory search now searches for more fields
Added user guide link to user dialog
v4.3.0 (03 Nov 2022)
Sign in process now in two steps: separate views for email and password
Enreach identity capability added - new sign-in process
Pool history: now displays user’s own service call history only. Previous view with other user’s service calls also available in new location.
Wrap-up: Display user’s wrap-up state on front page, and allow to end the state quicker without previous additional wrap-up screen.
Upcoming availabilities: clarified terminology on continuous availability.
v4.2.1 (05 Oct 2022)
Improvements to app performance
v4.2.0 (06 Sep 2022)
Pool groups (optional feature) - pools are displayed divided in to groups (same as Voice for Windows)
Search from front page - search for contacts, pools and pool users from one place
Statistics view - to improve front page performance, access to statistics is now from icon instead of tab
v4.1.5 (30 Mar 2022)
New onboarding process for first login:
Updated Privacy Policy is displayed Voice By Enreach App Privacy Policy | Enreach
Required permissions are explained before accepting them
Pools view changes:
Serving tab now also includes the users who are in a call. This is similar to Voice Center.
Pool notification view is now more clear about letting the user create only one notification per pool
Pool notification view now automatically removes a notification which has already been displayed to the user
v4.1 (01 Feb 2022)
Call supervising - silently listen, whisper and barge in on ongoing service calls in real time
Improvements to app performance
v4.0 (09 Jan 2022)
Benemen is now Enreach. App now has new Enreach layout and new name Voice by Enreach.
v3.4 (15 Nov 2021)
New Pool users view displays all users who are members in any service pools. Find a specific service pool member and edit their settings. See more at: Queue users
Remember possible selected Call cases filtering after app restart
Directories can now be selected individually under Contacts
Service pool Max. wait time formatting changed from x sec to mm:ss
Showing now closed call cases from past 7 days instead of previous 24 hours
Fixed permission issue when changing other user's service pool active status
Added call recording DTMF controls to Call recording view help dialog
v3.3 (14 Sep 2021)
New Transfer calls view replaces previous BeneCC view
Wrap-up time in Pools view:
See your own wrap-up status and stop it with Finish now button
See if pool users are in wrap-up time
Pools main view: Added Manage option to pop-up menu (⋮) to clarify access to pool details
Pool details view: Added pool status in top bar as a colored circle
Pool details view: Added indicator to profile image if user is on a call or in wrap-up time
Contacts view: last source filter selection is remembered
Term consistency: Call handling is now Call cases
v3.2.1 (22 Jun 2021)
Assisted callback Assisted callback
Fix for password recovery
v3.2 (03 May 2021)
See the release highlights: https://benemen.atlassian.net/wiki/spaces/PD/pages/edit-v2/1599472450?draftShareId=8b4d1d47-cb76-4d8c-8880-ba493ce846f1
New Statistics view with numeric data about calls and service pools
Voicemails are now displayed on the front page as a new card and a new view with everything related to voicemail
Multiple call recordings on one call can now be played back
Small layout changes on personal call history view
v3.1.1 (12 Mar 2021)
Improvements to app performance
v3.1 (03 Mar 2021)
Improved user experience!
See the highlights: https://benemen.atlassian.net/wiki/spaces/PD/pages/1236467997
New front page with useful details about how you receive or make calls
Bottom navigation for easier use
Missed calls counter displayed at bottom of front page
Current availability state can be edited and call transfer set
Availability now displays possible end time and note text instead of just the eventtype
Combined history view for both personal and service pool calls
Display number for outgoing calls (CLI) can now be selected
Service pool switch moved under Service pools
Added user’s terminal list and phone numbers viewable under user settings
Added new Additional settings view for setting transfers and voicemail greeting
Callback request view aligned with other Benemen user interfaces
Automatic call categorization handling improved
Includes also bug fixes and other improvements
v3.0.1 (11 Jun 2020)
BeneApp is now BeneVoice!
A completely overhauled user interface for easier use
Familiar functions with improved usability
See your availability and call status on the front page
Improvements to app performance
v2.3.1 (26 Apr 2020)
New and improved callback functionality
Callback items can be handled with BeneApp to get back to missed service calls
Related items are grouped to avoid duplicate calls to customers
See and handle the related callback items at same time
Callback items are assigned per user to avoid multiple calls to same customer
Includes also bug fixes and improvements
v2.3.0 (20 Apr 2020)
New and improved callback functionality
Callback items can be handled with BeneApp to get back to missed service calls
Related items are grouped to avoid duplicate calls to customers
See and handle the related callback items at same time
Callback items are assigned per user to avoid multiple calls to same customer
Includes also bug fixes and improvements
v2.2.2 (30 Mar 2020)
Improvements to performance
v2.2.1 (6 Mar 2020)
Service Call information
Service Pool User Management Add/remove users
Improvements to performance
v2.2.0 (12 Jul 2019)
Personal directory: Upload your phonebook to BeneCloud as a directory. The personal directory will be available in all Benemen products
Improvements to app performance
v2.1.5 (17 Apr 2019)
Improvements to app performance
v2.1.0 (28 Feb 2019)
Silo Discovery-service
New UI for call categorization
Multiple bug fixes
v2.0.0 (18 Sep 2018)
New User Interface
Updated Availability control
Extended Call History with Call Recording management
New Contact search
Call Privacy Interface
Real Time Availability notifications
v1.0.5 (4 Nov 2015)
No information
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