Voice for iOS, release notes

Owned by Benemen Product management (Unlicensed)
Last updated: Oct 22, 2024 by Sami Brodkin
6 min read

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2024.3.0 (22 Oct 2024)

  • Added support for post-call transcriptions

  • New service call timeline added for better visualizing of service call events

  • Added coloring to service queues if max wait time or people in line values exceed the threshold

  • Enhanced filtering of service calls

  • Statistics view divided to Calls and Queues

2024.2.0 (13 May 2024)

  • Numbers attached to the queue added to the Service queue management view

  • Call supervision enhanced. Supervision number can now be changed before starting the call

  • The settings for supervision number and voicemail greeting have been moved under the Settings view

  • Transfer calls view is renamed to Transfer

  • New app icon

2024.1.0 (08 Jan 2024)

New Enreach style

  • App has a new Enreach style with updated fonts, colors and icons.

Changes

  • 31 day limit added to Call history search.

  • New call type “Callback created” added to Service calls.

  • Terminology consistent with the industry standards: pools are now queues.

  • Technical queues are now indicated with an icon in Service queue management. Technical queues are hidden by default, but can be made visible with filtering.

  • Added a call result text inside history view to clarify the result and direction of a call.

  • Media player added to call details view.

2023.1.0 (12 Jun 2023)

User area

  • User area accessed from front page has been changed from dialog to a new layout.

  • You can now navigate to app's device settings from the user area.

Settings

  • Settings are now available in user area

  • Additional settings have been added. The new settings view will allow you to change settings that were previously unavailable.

  • Call transfer and call recording settings have been moved to the new settings view.

Availability

  • Availability can now be terminated from the availability view.

  • Upcoming availabilities are now displayed in the availability view.

Display number

  • The default display number is now shown. For mobile users, the default display number can change based on the mobile usage mode.

v4.4.0 (26 Jan 2023)

v4.3.0 (03 Nov 2022)

  • Sign in process now in two steps: separate views for email and password

  • Enreach identity capability added - new sign-in process

  • Pool history: now displays user’s own service call history only. Previous view with other user’s service calls also available in new location.

  • Wrap-up: Display user’s wrap-up state on front page, and allow to end the state quicker without previous additional wrap-up screen.

  • Upcoming availabilities: clarified terminology on continuous availability.

v4.2.1 (05 Oct 2022)

  • Improvements to app performance

v4.2.0 (06 Sep 2022)

  • Pool groups (optional feature) - pools are displayed divided in to groups (same as Voice for Windows)

  • Search from front page - search for contacts, pools and pool users from one place

  • Statistics view - to improve front page performance, access to statistics is now from icon instead of tab

v4.1.5 (30 Mar 2022)

  • New onboarding process for first login:

  • Pools view changes:

    • Serving tab now also includes the users who are in a call. This is similar to Voice Center.

    • Pool notification view is now more clear about letting the user create only one notification per pool

    • Pool notification view now automatically removes a notification which has already been displayed to the user

v4.1 (01 Feb 2022)

  • Call supervising - silently listen, whisper and barge in on ongoing service calls in real time

  • Improvements to app performance

v4.0 (09 Jan 2022)

  • Benemen is now Enreach. App now has new Enreach layout and new name Voice by Enreach.

v3.4 (15 Nov 2021)

v3.3 (14 Sep 2021)

  • New Transfer calls view replaces previous BeneCC view

  • Wrap-up time in Pools view:

    • See your own wrap-up status and stop it with Finish now button

    • See if pool users are in wrap-up time

  • Pools main view: Added Manage option to pop-up menu (⋮) to clarify access to pool details

  • Pool details view: Added pool status in top bar as a colored circle

  • Pool details view: Added indicator to profile image if user is on a call or in wrap-up time

  • Contacts view: last source filter selection is remembered

  • Term consistency: Call handling is now Call cases

v3.2.1 (22 Jun 2021)

v3.2 (03 May 2021)

See the release highlights: https://benemen.atlassian.net/wiki/spaces/PD/pages/edit-v2/1599472450?draftShareId=8b4d1d47-cb76-4d8c-8880-ba493ce846f1

  • New Statistics view with numeric data about calls and service pools

  • Voicemails are now displayed on the front page as a new card and a new view with everything related to voicemail

  • Multiple call recordings on one call can now be played back

  • Small layout changes on personal call history view

v3.1.1 (12 Mar 2021)

Improvements to app performance

v3.1 (03 Mar 2021)

Improved user experience!

See the highlights: https://benemen.atlassian.net/wiki/spaces/PD/pages/1236467997

  • New front page with useful details about how you receive or make calls

  • Bottom navigation for easier use

  • Missed calls counter displayed at bottom of front page

  • Current availability state can be edited and call transfer set

  • Availability now displays possible end time and note text instead of just the eventtype

  • Combined history view for both personal and service pool calls

  • Display number for outgoing calls (CLI) can now be selected

  • Service pool switch moved under Service pools

  • Added user’s terminal list and phone numbers viewable under user settings

  • Added new Additional settings view for setting transfers and voicemail greeting

  • Callback request view aligned with other Benemen user interfaces

  • Automatic call categorization handling improved

  • Includes also bug fixes and other improvements

v3.0.1 (11 Jun 2020)

BeneApp is now BeneVoice!

  • A completely overhauled user interface for easier use

  • Familiar functions with improved usability

  • See your availability and call status on the front page

  • Improvements to app performance

v2.3.1 (26 Apr 2020)

  • New and improved callback functionality

  • Callback items can be handled with BeneApp to get back to missed service calls

  • Related items are grouped to avoid duplicate calls to customers

  • See and handle the related callback items at same time

  • Callback items are assigned per user to avoid multiple calls to same customer

  • Includes also bug fixes and improvements

v2.3.0 (20 Apr 2020)

  • New and improved callback functionality

  • Callback items can be handled with BeneApp to get back to missed service calls

  • Related items are grouped to avoid duplicate calls to customers

  • See and handle the related callback items at same time

  • Callback items are assigned per user to avoid multiple calls to same customer

  • Includes also bug fixes and improvements

v2.2.2 (30 Mar 2020)

  • Improvements to performance

v2.2.1 (6 Mar 2020)

  • Service Call information

  • Service Pool User Management Add/remove users

  • Improvements to performance

v2.2.0 (12 Jul 2019)

  • Personal directory: Upload your phonebook to BeneCloud as a directory. The personal directory will be available in all Benemen products

  • Improvements to app performance

v2.1.5 (17 Apr 2019)

Improvements to app performance

v2.1.0 (28 Feb 2019)

  • Silo Discovery-service

  • New UI for call categorization

  • Multiple bug fixes

v2.0.0 (18 Sep 2018)

  • New User Interface

  • Updated Availability control

  • Extended Call History with Call Recording management

  • New Contact search

  • Call Privacy Interface

  • Real Time Availability notifications

v1.0.5 (4 Nov 2015)

  • No information

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