Contacts view

Contacts view displays all the contacts in your organization’s directory. In addition to contact details, you can also see who is available.

Each contact is listed with their photo, name, possible availability information, directory name and an indicator for an ongoing call:

Directory selection

Directories can be selected at top of the screen via All contacts menu in above screenshot. This opens a new bottom menu which controls which contacts are displayed:

All contacts - includes all directories and items below
Directory contacts - if more than one directory is available then they are listed below this menu item individually
Local contacts - your mobile device’s local contact list
Favorite contacts - contacts which have been selected as favorite on this app

You may also have your mobile contacts available in Contacts view. It’s also possible to make your phone’s contacts available on other Enreach Voice user interfaces with Personal directory functionality under app’s settings.

Search

The search function operates by typing search term in to the Search contacts text input at top. Searching starts as soon as at least two letters have been typed in.

You can search with all the contact fields except Superior and Substitute.

Contact details

Selecting a contact opens the contact details:

Back to contact list
Categorize. You can set all direct calls with this contact automatically to Private or Work or Undefined. Please note: automatic categorization can be used only if your Call privacy default setting is set as Undefined.
Edit contact. Depending on your permissions, you can edit the contacts' details.
Photo. Also possible call indicator if contact is in an ongoing call.
Favorite. Set a contact as favorite. Favorites can be accessed from contact list’s top bar drop down.
Call or send an SMS. Opens a slider where you can select to either call or to send an SMS. These are done with phone’s native dialer or SMS messaging app.
Send email. Opens your phone’s email app.