Transfer

Please note: this feature is not available on all permission levels.

In Transfer calls, you can see all incoming allocated or ongoing calls on your terminals. You can transfer or end the call. This replaces old BeneCC view of previous app versions.

Transfer calls can be accessed from bottom navigation. The bottom navigation also display a red badge on Transfer item. This badge indicates how many calls are ongoing at the moment.

Open

When no incoming calls are ongoing, the view is empty:

Open

Reject button rejects an allocated call. End call button disconnects the call.

Transfer can be done on an ongoing call. You can transfer the call to a contact or service queue. Transfer button opens your directory, and you can choose a contact to transfer the call to:

Either make a direct transfer from the arrow or click on the contact name or photo to view contact details before the transfer:

When selecting a phone number of a contact, you have the option to either transfer or call the number:

Selecting Transfer call option immediately transfers the call and takes you back to Transfer calls view.

Please note: Your current settings, such as Mobile Usage Mode, may affect call visibility in Transfer calls view.