Voice for Android release notes
2024.1.1 (23 Jan 2024)
Service queue management view has been optimized and made faster especially for large amount of queues and users
Fixed: App sometimes crashed when entering Service queue management view
"No connection to server" view has been improved and made clearer
2024.1.0 (08 Jan 2024)
Navigation
Home button now added also to Android bottom navigation. Allows more fluent usage.
New Enreach style
App has a new Enreach style with updated fonts, colors and icons.
Changes
31 day limit added to Call history search.
New call type “Callback created” added to Service calls.
Terminology consistent with the industry standards: pools are now queues.
Technical queues are now indicated with an icon in Service queue management. Technical queues are hidden by default, but can be made visible with filtering.
Added a call result text inside history view to clarify the result and direction of a call.
Media player added to call details view.
2023.1.1 (20 Sep 2023)
Fixed: app crashing when entering pool user view
2023.1.0 (12 Jun 2023)
User area
User area accessed from front page has been changed from dialog to a new layout.
You can now navigate to app's device settings from the user area.
Settings
Settings are now available in user area
Additional settings have been added. The new settings view will allow you to change settings that were previously unavailable.
Call transfer and call recording settings have been moved to the new settings view.
Availability
Availability can now be terminated from the availability view.
Upcoming availabilities are now displayed in the availability view.
Display number
The default display number is now shown. For mobile users, the default display number can change based on the mobile usage mode.
v4.4.0 (26 Jan 2023)
Show additional data in callback list view
New filter option for the additional data
Privacy policy changes
Fixed: multiple availabilities displayed selected at same time
New availability view improvements
When creating a new availability warn about possible work schedule
Warn user when leaving the view with unsaved changes
Directory search now searches for more fields
Added user guide link to user dialog
Android: Ask notification permission on Android version 13
v4.3.0 (03 Nov 2022)
Sign in process now in two steps: separate views for email and password
Enreach identity capability added - new sign-in process
Pool history: now displays user’s own service call history only. Previous view with other user’s service calls also available in new location.
Wrap-up: Display user’s wrap-up state on front page, and allow to end the state quicker without previous additional wrap-up screen.
Upcoming availabilities: clarified terminology on continuous availability.
v4.2.0 (06 Sep 2022)
Pool groups (optional feature) - pools are displayed divided in to groups (same as Voice for Windows)
Search from front page - search for contacts, pools and pool users from one place
Statistics view - to improve front page performance, access to statistics is now from icon instead of tab
v4.1.6 (09 May 2022)
Fix for showing large amount of call cases
v4.1.5 (28 Mar 2022)
New onboarding process for first login:
Updated Privacy Policy is displayed https://www.enreach.fi/voice-by-enreach-privacy-policy
Required permissions are explained before accepting them
Pools view changes:
Serving tab now also includes the users who are in a call. This is similar to Voice Center.
Pool notification view is now more clear about letting the user create only one notification per pool
Pool notification view now automatically removes a notification which has already been displayed to the user
Uploading of Personal directory contacts is available again
v4.1 (01 Feb 2022)
Call supervising - silently listen, whisper and barge in on ongoing service calls in real time
Improvements to app performance
Known issue: Uploading of contacts is currently unavailable in Personal directory
v4.0 (13 Dec 2021)
Benemen is now Enreach. App now has new Enreach layout and new name Voice by Enreach.
v3.4 (15 Nov 2021)
New Pool users view displays all users who are members in any service pools. Find a specific service pool member and edit their settings. See more at:
Remember possible selected Call cases filtering after app restart
Directories can now be selected individually under Contacts
Service pool Max. wait time formatting changed from x sec to mm:ss
Showing now closed call cases from past 7 days instead of previous 24 hours
Fix for multiple assisted callback notifications
Fixed permission issue when changing other user's service pool active status
Added call recording DTMF controls to Call recording view help dialog
v3.3 (14 Sep 2021)
New Transfer calls view replaces previous BeneCC view
Wrap-up time in Pools view:
See your own wrap-up status and stop it with Finish now button
See if pool users are in wrap-up time
Pools main view: Added Manage option to pop-up menu (⋮) to clarify access to pool details
Pool details view: Added pool status in top bar as a colored circle
Pool details view: Added indicator to profile image if user is on a call or in wrap-up time
Contacts view: last source filter selection is remembered
List views can now be refreshed by pulling the view down
When sliding to another tab, view snaps back to current one
App permissions are asked now when a functionality needs them
Fix for assisted callback
Term consistency: Call handling is now Call cases
v3.2.1 (22 Jun 2021)
Assisted callback
Fix for password recovery
v3.2 (03 May 2021)
See the release highlights:
New Statistics view with numeric data about calls and service pools
Voicemails are now displayed on the front page as a new card and a new view with everything related to voicemail
Multiple call recordings on one call can now be played back
Small layout changes on personal call history view
v3.1.01 (11 Mar 2021)
Improvements to app performance
v3.1 (03 Mar 2021)
Improved user experience!
See the highlights:
New front page with useful details about how you receive or make calls
Bottom navigation for easier use
Missed calls counter displayed at bottom of front page
Current availability state can be edited and call transfer set
Availability now displays possible end time and note text instead of just the eventtype
Combined history view for both personal and service pool calls
Display number for outgoing calls (CLI) can now be selected
Service pool switch moved under Service pools
Added user’s terminal list and phone numbers viewable under user settings
Added new Additional settings view for setting transfers and voicemail greeting
Callback request view aligned with other Benemen user interfaces
Automatic call categorization handling improved
Directory search now automatically suggests contacts
Personal directory update fix
Includes also bug fixes and other improvements
v3.0.01 (10 Jun 2020)
BeneApp is now BeneVoice!
Rebranding of the app
Improvements to app performance
v3.0 (11 May 2020)
Brand new BeneApp 3.0 is here!
A completely overhauled user interface for easier use
Familiar functions with improved usability
See your availability and call status at the front page
Service pool management with add/remove users, activate users, skill sliders, etc.
v2.3.02 (22 Nov 2019)
Improvements to app performance
v2.3.01 (20 Nov 2019)
Improvements to app performance
v2.3 (11 Nov 2019)
Callbacks can be collected from the following service calls:
Missed calls
Dropped calls
Manual callback items
Grouping of related callback items:
Avoid duplicate calls to the same customer
Group by caller number
Between callback lists and service pools
An agent can see and handle the related callback items
Agent notifications:
BeneApp notifies the agent about new callback items
Service call history
Service Pool Management Notification alerts
v2.2.00 (17 Jul 2019)
Personal directory: Upload your phonebook to BeneCloud as a directory. The personal directory will be available in all Benemen products
Improvements to app performance
v2.1.03 (8 Apr 2019)
Improvements to app performance
v2.1.02 (1 Apr 2019)
Notification settings: users can now modify how notifications are displayed
Automatic call categorization: Automatically categorize your calls to work and private
New layout for call categorization
Improvements to app performance
v2.1.01 (6 Jul 2018)
Improvements to app performance
v2.1.00 (28 Jun 2018)
Support for multiple silos
Manage your call privacy
Improvements to app performance
v2.0.05 (15 May 2018)
Improvements to app performance
v2.0.04 (8 May 2018)
Improvements to app performance
v2.0.03 (26 Apr 2018)
Improvements to app performance
v2.0.02 (11 Apr 2018)
Improvements to app performance
v2.0.01 (10 Apr 2018)
Bug fixes:
Local contacts in correct order
Login page Huawei swype fix
Durations in correct format 00:00
v2.0 (6 Apr 2018)
Availability management, Directory, Personal call history and more.
v1.0.39 (27 Oct 2017)
Usability improvements
v1.0.33 (16 Aug 2017)
BeneDesk Service pool management view fixed
BeneDesk BeneCC view fixed
v1.0.32 (1 Jul 2016)
New UI
View Call History
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