Basic functionality and special switchboard features

Voice for Windows functionality (based on the user’s setting on the server).

Basic functionalities

• Availability management

• User settings like language, used phone terminals, personal work time, alerting time and mode etc.

• Company directory

• Personal call history

• Basic incoming and outgoing call handling with the softphone

• Service pool call history

• Call back handling, which requires an external license

• Skype for Business (optional)

• Integration to external applications using a client-based API (optional)

Special switchboard features

• Service pools membership

• Service pool status monitoring

• Call parking

• Blind transfer

• Transfer via consultation (warm transfer)

• Returning call identification and handling

• Company directory with an optional Exchange calendar integration

• Availability management of the company directory users

• Phonetic search