Voice for Browser user guide

Voice for Browser is a softphone based on WebRTC technology. The softphone can be used with Chrome browser without any extra installations. Windows supported audio devices can be used as such.

Functionality

Availability management
Contact directory (company and personal)
Answering, ending and rejecting offered phone calls
Making a call using contact directory, keypad, or call history
Changing the phone number shown to a call recipient (CLI)
Muting / Unmuting the microphone
Holding / Unholding the call
Call transfer (direct transfer and consulted transfer)
DTMF with a keypad
A caller identification in the contact directory
Personal service pool membership management
Service pool monitoring
Service pool details (who is serving and their settings)
Personal direct and service pool call history
Personal settings like audio device and language selection
SMS sending and changing of sender number
Wrap-up time after service call with automatic or manual wrap-up finishing
Call recording pause/resume during a call
Work role selection for outbound calls
View caller’s identity when using strong authentication

User guide contents

Release notes

Voice for Browser release notes