Voice for Browser user guide

Voice for Browser is a softphone based on WebRTC technology. The softphone can be used with Chrome browser without any extra installations. Windows supported audio devices can be used as such.

Open

Functionality

• Availability management

• Contact directory (company and personal)

• Answering, ending and rejecting offered phone calls

• Making a call using contact directory, keypad, or call history

• Changing the phone number shown to a call recipient (CLI)

• Muting / Unmuting the microphone

• Holding / Unholding the call

• Call transfer (direct transfer and consulted transfer)

• DTMF with a keypad

• A caller identification in the contact directory

• Personal service pool membership management

• Service pool monitoring

• Service pool details (who is serving and their settings)

• Personal direct and service pool call history

• Personal settings like audio device and language selection

• SMS sending and changing of sender number

• Wrap-up time after service call with automatic or manual wrap-up finishing

• Call recording pause/resume during a call

• Work role selection for outbound calls

• View caller’s identity when using strong authentication

User guide contents

Release notes

Voice for Browser release notes