Voice for Browser audio troubleshooting FAQ

This page collects advice for audio related issue troubleshooting.

What is required to use Voice for Browser audio?

Audio input and output is required, i.e. microphone and speakers.

See more Requirements

Which browser permissions are needed?

After signing in you may be prompted for missing browser permissions

• Microphone is required to take and make calls

• Notifications are optional but recommended.

Read more here: Sign in | Permissions

How can I select which audio devices Voice for Browser uses?

Audio devices can be changed at Voice for Browser audio device settings:

Menu and settings | Audio devices

Are my Windows audio devices working?

Check volume settings

• Click the speaker icon on the taskbar (bottom right corner).

• Ensure the volume is not muted or set to zero.

Check audio device settings

• Right-click the speaker icon on the taskbar and select Sound settings

• Under both Output and Input, make sure the correct audio devices (speakers, headphones, etc.) are selected.

Test audio playback

• In the Sound settings window, under the Output section, click on your selected audio device

• Click Test to play a test sound.

I have issues with my Windows audio device

Check Device manager for issues

• Right-click the Start menu and select Device Manager.

• Expand the Sound, video, and game controllers section.

• Look for any devices with a yellow warning sign (indicating an issue).

• Right-click the device and choose Update driver if needed.

Run the audio troubleshooter

To run the audio troubleshooter on Windows 11, follow these steps:

1. Open Settings:

   • Press Windows + I to open the Settings app.

2. Navigate to Troubleshoot:

   • Go to "System" and select "Troubleshoot."

3. Access Other Troubleshooters:

   • Click on "Other troubleshooters."

4. Run the Audio Troubleshooter:

   • Find "Audio" in the list and click "Run" next to it.

On Windows 10, you can run the audio troubleshooter with these steps:

1. Open Settings:

   • Press Windows + I to open the Settings app.

2. Navigate to Update & Security:

   • In the Settings window, select "Update & Security."

3. Access Troubleshoot:

   • From the left-hand menu, click on "Troubleshoot."

4. Run the Playing Audio Troubleshooter:

   • Under "Get up and running," find "Playing Audio" and click on it.

   • Then, click the "Run the troubleshooter" button.

   • If you cannot find “Get up and running” then look for “Additional troubleshooters” and “Playing Audio” under it.

Test with another device

• If possible, try connecting another set of speakers or headphones to verify if the issue is with your audio output device.

Update Windows and audio drivers

• Select Start > Settings > Windows Update  and select Check for updates

For more audio issue tips see: Fix sound or audio problems in Windows - Microsoft Support

I have a microphone issue

Check privacy settings (for microphone access)

• Open Settings > Privacy & security > Microphone.

• Ensure that the option to Microphone access is turned On.

• Check that the Let apps access your microphone is turned On.

• Under Choose which apps can access your microphone, check that the apps you want to use the microphone with are not switched Off.

Test microphone with an app

• Open any app that uses a microphone, such as Windows Sound Recorder, and click Start recording to record yourself speaking to your microphone. If the microphone works, it should pick up your voice and you should see a waveform.

Browser settings to check

Audio should work without changing browser’s settings, but in some cases this can help.

See more at: Browser-specific audio workarounds

Alert sound is too loud or too low

You can adjust the Voice for Browser Alert volume at Audio devices.

See more at: Menu and settings | Audio devices

Alert sound is not heard on incoming calls

You might receive an incoming call but cannot hear the alert sound. Call is visible and alerting in Voice for Browser. When the call is answered, the sound can be heard normally during the call.

This can happen because of browser restrictions on sound playback.

Read more at: Alert sound not heard on incoming calls

Notifications are not displayed on incoming calls

Notification permission can be enabled to display a notification when a call arrives:

Sign in | Permissions

If this is not working, please see: Making and receiving calls | Notifications not displayed

Keep audio devices connected setting doesn’t stay enabled

The Keep audio devices always connected setting is stored in browser’s local storage. The select setting value is remembered between subsequent phone uses. The setting is stored only on the current device and browser.

If the setting doesn’t stay enabled then something is preventing it from saving or clears the setting.

Read more at:Keep audio devices always connected | Troubleshooting

Audio quality is low on other apps or my headphone battery is draining while the phone is open

If Keep audio devices always connected setting is enabled:

• Audio quality of other simultaneously used other applications (such as YouTube and Spotify) is worse when Voice for Browser is open - even without an ongoing call. Wireless headphones battery consumption may also be higher.

• With the audio stream open, the operating system switches Bluetooth audio profile to a profile which ensures Bluetooth bandwidth for both directions but in lower audio quality. Quality is sufficient for calls, but noticeably low when listening to music.

• This applies also when the user has connected their Bluetooth headphones via USB or has even disabled Bluetooth in the operating system.

• Audio quality is unaffected if headphones or speakers are connected with a 3.5 mm connector

See more at: Keep audio devices always connected | Advanced audio settings

I couldn’t find help here - what should I do next?

You can contact Enreach Support for further help.