Browser-specific audio workarounds

Following workarounds may help with audio problems, such as alert sound not heard on incoming calls.

Please also see more at:

• Alert sound not heard on incoming calls - Voice for Browser 2023.2.6 to 2023.3.1

• Keep audio devices always connected - Voice for Browser 2023.3.2 and later

Chrome

• First, open Chrome menu from top right corner

• Check if your Chrome is Managed by your organization at bottom of the menu:

• Open Settings

  Open

  

• In Settings, select Privacy and security

• Select Site settings

  Open

  

• Expand Additional content settings at bottom

• Select Sound

• Add your url with the Voice for Browser into list of sites that are Allowed to play sound

• Restart your Chrome

Edge

• Open Settings

• Select Cookies and site permissions

• Go to Media Autoplay

• Select Allow for all sites, or add your url with the Voice for Browser in to list of allowed sites

• Restart your Edge