Call handling

On the Call handling section, it is possible to manage the incoming and outgoing calls using the following features/ menus:

1. Mobile phone and number usage

2. Call offering mode

3. Alerting time

4. Call waiting

5. Work call recording

Open

Besides the above functions, the Call handling section includes the following information fields:

• Mobile stays in work use; Keeps the mobile number in work use if defined by mobile usage mode setting even if the user availability is off work

• Terminal list; List of terminals where incoming calls are offered based on the Offering mode setting. Terminal can be chosen for work, mobile and service pool calls, however direct mobile calls are always connected to the mobile phone.

Mobile phone and number usage

The mobile and number usage settings affect as explained below.

Open

Not in work use

• Outbound calls

  • Calls out from the mobile device show the mobile number

• Inbound calls

  • Work number and service calls are not routed to the mobile device

  • Incoming calls to the mobile number are routed to the mobile device regardless of schedule, availability and other settings

  • Call transfers work according to Off work transfer settings with no prompts

Full work use

During the work time, i.e. when the work schedule is in use and active, or if the work schedule is not used:

• Outbound calls

  • Calls out from the mobile device show work number

• Inbound calls

  • Incoming calls to a mobile number are handled as if they arrive to a work number

  • Work time prompts, transfers and availability settings are in use

  • Work and service calls can be routed to the mobile device according to the terminal priority and allocation style settings

  • Incoming calls to the mobile number are routed according to the terminal priority, except that the mobile device is always present on the terminal list

When a person is off work, i.e. when the work schedule is in use and the status inactive, or if the availability status is Off work:

• Incoming calls to the mobile number are routed directly to the mobile device regardless of schedule, availability and other settings

• Calls out from the mobile device show the mobile number

• Call transfers follow Off work transfer settings with no prompts

Partial work use

During the work time, i.e. when the work schedule is in use and the status is active, or if the work schedule is not used:

• Outbound calls

  • Calls made out from the mobile device show the mobile number

• Inbound calls

  • Incoming calls to the mobile number are routed directly to the mobile device regardless of schedule, availability and other settings

  • Incoming calls to the mobile are transferred according to Off-work transfer settings

  • Work and service calls are routed to the mobile according to the terminal priority and allocation style settings

  • Incoming calls to the user’s work number are routed according to the work time transfers and availability settings

When a person is off-work, i.e. when the work schedule is in use and the status is inactive, or if availability status is Off work:

• Incoming calls to the mobile number are routed directly to the mobile device regardless of schedule, availability and other settings

• Calls made out from the mobile device show mobile number

• Work and service calls are not routed to the mobile device

• Call transfers work according to off-work transfer settings

Call offering mode

Calls can routed be to terminals either sequentially or simultaneously.

Alerting time

Time in seconds before the call is transferred to a given transfer number.

Call waiting

• Call waiting: A new call during an ongoing call is offered to terminals for the call waiting time

• Busy during active call: Incoming calls get busy signal when a call is active

• Personal queue: Callers can wait for the previous call to end. Missed calls are visible in the call history

Work call recording

The Work call recording setting defines how and when the work number calls are recorded. Direct mobile calls are only recorded if the mobile number is used as a work number (=mobile is used for work calls) or with an DTMF control setting is set. DTMF controls are as follows:

** - Start recording

# - Stop recording

# - Start recording, whole call is saved

##- Stop recording and delete the recording