Switchboard

Switchboard functionality can be used for handling a large number of calls to be transferred to company users. A normal service pool can be used to receive and allocate the calls to the switchboard agent(s).

Switchboard features

• Service pool status monitoring

• Call parking

• Call history and optional call recording

• Blind transfer

• Transfer using consultation (warm transfer)

• Returning call identification and handling

• Company directory with users' availability info and ability to modify the availability

• Office 365 calendar integration

• Phonetic search

• SMS sending to directory users

More info in BenVoice for Windows user guide.