Switchboard

Owned by Benemen Product management (Unlicensed)
Last updated: Dec 03, 2020
1 min read

Switchboard functionality can be used for handling a large number of calls to be transferred to company users. A normal service pool can be used to receive and allocate the calls to the switchboard agent(s).

Switchboard features

  • Service pool status monitoring

  • Call parking

  • Call history and optional call recording

  • Blind transfer

  • Transfer using consultation (warm transfer)

  • Returning call identification and handling

  • Company directory with users' availability info and ability to modify the availability

  • Office 365 calendar integration

  • Phonetic search

  • SMS sending to directory users

More info in BenVoice for Windows user guide.

 

 

© Enreach, Mannerheimintie 117, 00280 Helsinki, Finland
+358 40 450 3000, www.enreach.fi