Voice for Windows

Voice for Windows is a softphone application for Windows. The application is installed to Windows workstation, updates can be automated through the Internet. The User interface can be adapted to various user needs, from the very basic softphone to the Switchboard.

Functionality

Call handling

Answering, ending, and rejecting offered phone calls
Making a call using contact directory, keypad, or call history
Muting / Unmuting the microphone
Holding / Unholding the call
Call parking (switchboard function)
Handling of returning calls (switchboard function)
Call transfer (direct transfer and consulted transfer)
DTMF with a keypad

Callback handling

Callback case auto-allocation
Callback case manual picking (optional to auto-allocation)
Callback case handling (call, close, postpone, etc.)
Callback call classification
Callback list membership handling

Other

Changing the phone number shown to a call recipient
Personal and service pool call history
Service pool membership management
Service pool groups
Service pool monitoring
Service pool details (who is serving and their settings)
Contact directory: company and personal
Caller (directory contact) or service pool identification and pop-up info view
Availability management - also other users' when in Switchboard mode
Call classification
Call wrap-up time handling
Sending an SMS to any number or to directory contact
Call recording listening
Calendar integration (Office 365) of directory contacts (Switchboard function)
Personal settings like audio device management, language, etc.
Management of own and other users' settings (via Voice Center settings)
Jabra headset support

See more at user guide: https://benemen.atlassian.net/wiki/spaces/PD/pages/545915167