Intelligent inbound call routing

Owned by Benemen Product management (Unlicensed)
Last updated: Dec 03, 2020
1 min read

Intelligent inbound call routing can be used for finding the right target based on the external data like customer information​ originated from the CRM. For example, when a customer calls to customer service number the call can be directly routed to the named responsible contact person without keeping the customer waiting in the queue. The intelligent call routing logic can be customized case by case.

Benefits and utilizations points

  • Minimization of worthless contacts​

  • IVR passing​

  • Right resources – better quality​

  • Lower delay – better customer experience​

 

 

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