Call transfers

Here, you can set up how calls to your mobile number and work number are transferred and define your audio language and menu target number. Work number transfers can also have an announcement that is played to the caller before the call is transferred. Your mobile usage mode setting affects your mobile number transfers. When your mobile usage mode is:

Note: Some transfer settings may not be visible to you depending on your permissions and configuration.

Not in work use & Partial work use

For the mobile number, you can set:

Transfer calls to: Transfers incoming mobile number calls to a defined number immediately. NOTE: This settings will override mobile numbers Transfer if not answered - setting
Transfer if not answered: Transfers incoming mobile number calls to a defined number if not answered during the alerting time.

For the work number, you can set:

Transfer calls to: Transfers incoming work number calls to a defined number immediately. NOTE: This settings will override other work numbers transfer settings
Transfer if no answer: Transfers incoming work number calls to a defined number if not answered during the alerting time.
Transfer when availability is : Transfers incoming work number calls to a defined number immediately when this availability is active.
Transfer when availability is : Transfers incoming work number calls to a defined number immediately when this availability is active.

Full work use

When your mobile usage mode setting is set to 'Full work use* and “Mobile stays in work use“-setting is set to “No”

Transfer calls to: Transfers incoming work number and mobile calls to a defined number immediately. NOTE: This settings will override No answer and Transfer when availability is settings.
No answer: Transfers incoming work number and mobile number calls to a defined number if not answered during the alerting time.
Transfer when availability is : Transfers incoming work number and mobile number calls to a defined number immediately if your when this availability is active.
Transfer when availability is

For the mobile number, you can set:

Transfer calls to: Transfers incoming mobile number calls to a defined number immediately. NOTE: This settings will override Transfer if not answered- setting
Transfer if not answered: Transfers incoming mobile number calls to a defined number if not answered during the alerting time.

For the work number, you can set:

Transfer calls to: Transfers incoming work number calls to a defined number immediately.

When your mobile usage mode setting is set to 'Full work use* and “Mobile stays in work use“-setting is set to “Yes”

These settings affect both your mobile and work number:

Transfer calls to: Transfers incoming mobile number calls to a defined number immediately. NOTE: This settings will all other transfer settings
Transfer if no answer: Transfers incoming work number calls to a defined number if not answered during the alerting time.
Transfer when availability is : Transfers incoming work number calls to a defined number immediately when this availability is active.
Transfer when availability is : Transfers incoming work number calls to a defined number immediately when this availability is active.

Additional transfer settings

Announcement language: Set the language that will pronounce the announcements that callers will hear before transfers.