Making and receiving calls

Calls can be made from:

Keypad - enter a phone number to call
Contacts - select a contact to call
History view - select a phone number which you have called before or they have called you

Call using keypad

Keypad can be accessed from Contacts view with a blue button at bottom:

On the keypad, enter a phone number and call the number with green call button:

Call a contact

Any contact can be selected from Contacts view to access the details.

See more at: Contacts

Call from History view

Select an item from the history and call the associated phone number:

For functions during the call, please see more at: Call controls and transferring

Receiving a call

When receiving a call, the phone plays a ringing tone on alert audio device.

See more on audio devices: Menu and settings

The phone displays the incoming call with possible caller photo, name and phone number. Buttons at bottom answer or reject the call.

Direct call from a contact

Receiving a service call

When an incoming service call is received and the phone is ringing, the service queue name can be displayed, depending on the service queue configuration.

Additionally, the waiting time in the last queue is shown. The start time is calculated from the moment the call is added to the actual allocation queue. This means that any time spent listening to prompts, announcements, or navigating the IVR menu of the service queue is not included in this waiting time.

Service call is received

Notification from an incoming call

If permissions for notifications have been given, then you will be notified about incoming calls with an on-screen popup. Popup notification is displayed even when the Voice for Browser window is hidden or minimized. See more about permissions: Sign in

Windows 11 example

Notifications not displayed

Notifications are not supported on all platforms where the Voice for Browser is embedded, or the platform may have their own custom notifications with proprietary settings. However, notifications are supported on standalone Voice for Browser.

Enable notifications on Windows

If notifications are not displayed, you may need to enable notifications in Windows:

Open Settings:
- Press Windows + I to open the Settings app.
Go to System:
- In the Settings menu, click on System from the list on the left.
Select Notifications:
- Scroll down and click on Notifications under the System section.
Turn on Notifications:
- Toggle the switch at the top to On to enable notifications.

In the same screen please also check that your browser is enabled for notifications:

Go to Notifications from apps and other senders
1. Toggle the switch On for your browser, for example, Google Chrome

Windows Do Not Disturb or Focus Assist

Do Not Disturb may also hide the notifications and you may need to check your settings:

Open Settings:
- Press Win + I to open Settings.
Go to Notifications Settings:
- Navigate to:
  System → Notifications
Check "Do Not Disturb":
- You’ll see a "Do Not Disturb" toggle.
- Make sure it’s turned off for real-time notifications.
Expand "Turn on do not disturb automatically":
- Disable any automatic triggers, like:
  - During certain times
  - During presentations
  - When duplicating your screen
  - When playing a game
  - When using an app in full screen
- Uncheck all these if you don’t want Do Not Disturb to interfere unexpectedly.

Also check your Focus Assist settings on the System → Notifications → Focus view if Focus Assist turns on the Do Not Disturb.

Additional instructions for displaying notifications:

If the above doesn’t help with displaying the notifications you can try the following:

Clear browser cache and cookies.
Check if any active adblockers are preventing the notifications.
Incognito/InPrivate mode: Notifications are not working in these modes since they do not allow displaying of notifications.
Microsoft Teams may suppress the notifications during a Microsoft Teams call.