Introduction

This document is intended for customers, who have purchased a mobile or fixed line subscription in Poland. The document describes the terms and conditions for the available packages and Telecommunication traffic.

General Terms and Conditions for Mobile subscription Packages

These general conditions apply for all services using Polkomtel carrier network.

Mobile subscription Package Content

All Voice enabled packages include a Enreach SIM card and an agreed number of units as a mix of SMS/MMS and voice calls. Data packages contain an agreed amount of data which can be used on voice subscription or with Data only SIM. The duration of a call is rounded up to the next full minute and one SMS is a maximum of 160 character to a single recipient. All packages include call termination to Enreach mobile including calls originally made to call service channels or the user’s fixed line number.

If the package is exceeded an additional cost stated in the contract will apply. A package is restarted from the beginning of every month. A billing period is one calendar month and only full months are billed.

Roaming is when user is using mobile phone while travelling in another country (visited network). Users can roam at domestic prices, without extra cost, when travelling in the EU. This roam like at home principle is valid for any calls, SMS as well as data use. Beyond a fair use of roaming services at domestic price, roaming surcharges may be applied to prevent abusive usage of roaming services. While travelling outside the EU the roaming prices for calls, SMS and data usage will apply based on separate roaming pricelist.

International calls mean calling a phone number of another country with domestic mobile or fixed phone while user is at home (home network). In this case the calls are charged according to the international call rates defined separately in the international call rates pricelist.

International calls are not included in the packages if not mentioned otherwise. Premium or special rate number charges are not included in the package and possible network charges are invoiced based on each package description.

Roam like at Home in EU (EEA) areas. EU has regulated mobile usage cost in EU area. Calling, messaging and data cost are the same as in home country but capped with Fair Use limit in case of excessive consumption. Fair Use is related to user’s monthly invoice level of the domestic mobile services. Enreach is always meeting or exceeding service levels that has been set by authorities.    

General Terms and Conditions for fixed line subscription services

These general conditions apply for all services using the fixed network.

Fixed line subscription service Content

The fixed line subscription includes a fixed line number and an agreed invoicing method for voice calls. One invoicing unit is a minute and the duration of a call is rounded up to the next full minute. Calls which are placed and received by using IP-Phone within the one company will be free of charge.

A package is restarted from the beginning of every month. A billing period is one calendar month and only full months are billed.

Premium or special rate number charges are not included in the package and possible network charges are invoiced based on each package description.

Package Specific Terms and Conditions

Mobile 10GB (Polkomtel) package

Package includes a Enreach SIM card. Mobile 10GB includes unlimited¹ mobile traffic in Poland and EU (roaming) towards normal rated domestic numbers. Any excess out-of-bundle traffic is invoiced according to the units used with network cost. Calls to voicemail are free-of-charge and valid while roaming in EU. Call transfers to customers other Enreach subscriptions are free-of-charge.  Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call if not included into the package.

A separate package is required to enable PSTN calls from Teams/Skype-for-Business/IP-phone.

The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third parties and/or sim boxes, sending spam or bulk-SMS (excessively sending SMS from one number and/or the offering to multiple receiving number(s)), and offering SMS capability to third-parties and/or sim boxes. In the case of suspicion of unfair use or abuse Enreach may suspend the mobile subscription and charge additional costs.

The package includes 10 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Excess Data is invoiced based on a new package (10 GB). Either automatic or manual by admin top up mechanism available for controlling the excess data. In case of manual by admin user will receive SMS notification about the use of data package.

Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 20 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

International, Premium, and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.

Mobile 30GB (Polkomtel) package

Package includes a Enreach SIM card. Mobile 30GB includes unlimited¹ mobile traffic in Poland and EU (roaming) towards normal rated domestic numbers. Any excess out-of-bundle traffic is invoiced according to the units used with network cost. Calls to voicemail are free-of-charge and valid while roaming in EU. Call transfers to customers other Enreach subscriptions are free-of-charge.  Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call if not included into the package.

A separate package is required to enable PSTN calls from Teams/Skype-for-Business/IP-phone.

The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third parties and/or sim boxes, sending spam or bulk-SMS (excessively sending SMS from one number and/or the offering to multiple receiving number(s)), and offering SMS capability to third-parties and/or sim boxes. In the case of suspicion of unfair use or abuse Enreach may suspend the mobile subscription and charge additional costs.

The package includes 30 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Excess Data is invoiced based on a new package (10 GB). Either automatic or manual by admin top up mechanism available for controlling the excess data. In case of manual by admin user will receive SMS notification about the use of data package.

Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 20 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

International, Premium, and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.

Mobile 60GB (Polkomtel) package

Package includes a Enreach SIM card. Mobile 60GB includes unlimited¹ mobile traffic in Poland and EU (roaming) towards normal rated domestic numbers. Any excess out-of-bundle traffic is invoiced according to the units used with network cost. Calls to voicemail are free-of-charge and valid while roaming in EU. Call transfers to customers other Enreach subscriptions are free-of-charge.  Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call if not included into the package.

A separate package is required to enable PSTN calls from Teams/Skype-for-Business/IP-phone.

The package is for regular business use only. Use for other commercial purposes is prohibited and this includes offering call options to third parties and/or sim boxes, sending spam or bulk-SMS (excessively sending SMS from one number and/or the offering to multiple receiving number(s)), and offering SMS capability to third-parties and/or sim boxes. In the case of suspicion of unfair use or abuse Enreach may suspend the mobile subscription and charge additional costs.

The package includes 60 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Excess Data is invoiced based on a new package (10 GB). Either automatic or manual by admin top up mechanism available for controlling the excess data. In case of manual by admin user will receive SMS notification about the use of data package.

Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 20 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

International, Premium, and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.

Mobile Data

Mobile DataSIM

Mobile DataSIM is needed when data-only service is been used. Data packages are activated into DataSIM subscription. Invoiced service costs are DataSIM, chosen data package and possible package exceeding consumption.

Mobile Data 10 GB

The package includes 10 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Excess Data is invoiced based on a new package (10 GB). Either automatic or manual by admin top up mechanism available for controlling the excess data. In case of manual by admin user will receive SMS notification about the use of data package.

Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 20 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

Mobile Data 30 GB

The package includes 30 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Excess Data is invoiced based on a new package (10 GB). Either automatic or manual by admin top up mechanism available for controlling the excess data. In case of manual by admin user will receive SMS notification about the use of data package.

Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 20 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

Mobile Data 100 GB

The package includes 100 Gigabytes (GB) data which is valid only for national and EU data usage and not when the user is roaming in rest of the world. Excess Data is invoiced based on a new package (10 GB). Either automatic or manual by admin top up mechanism available for controlling the excess data. In case of manual by admin user will receive SMS notification about the use of data package.

Roaming data and calls are charged as per actual usage and based on latest Roaming price sheet. In EU area cost are based on domestic pricing, with data consumption this cost is valid until 20 Gb fair use policy is reached. Cost after fair-use data is informed within Roaming pricing and governate by EU.

Fixed line packages Specific Terms and Conditions

Fixed Flex

This is a subscription enabling PSTN calls from IP phone, Voice for Windows by Enreach, Teams phone or Web phone.

Fixed Flex does not include prepackaged traffic in Poland but allows user to pay-as-you-go per minute. Traffic is invoiced based on minutes used and the charge for minutes is stated in the contract. Calls between customer IP-terminals and towards voicemail are free-of-charge. Call transfers to customers other Enreach subscriptions are free-of-charge. Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call.

Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.

This package also is used when a company has a number that serves the Enterprise functions (i.e. non user-specific). Enterprise functions are typically the main number for the Switchboard, or Sales and Support call service channels. All calls forwarded from service channels number (queue) towards customers Enreach mobile users are free-of-charge. Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call.

Fixed unlimited

This is a subscription enabling PSTN calls from IP phone, Voice for Windows by Enreach, Teams phone or Web phone.

Fixed unlimited includes unlimited¹ calls to national destinations from a VoIP device for regular business use. Any excess out-of-bundle traffic is invoiced according to the units used with network cost. Calls between customer IP-terminals and towards voicemail are free-of-charge. Call transfers to customers other Enreach subscriptions are free-of-charge. Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call if not included into this package.

Premium and special rate call charges will be based on additional service tariffs and additional network costs will apply to these call directions.

The package is for regular business use only. Use for other commercial purposes is prohibited e.g., offering call options to third parties and/or Call Center type usage. In the case of suspicious or unfair use or abuse Enreach may suspend the subscription and charge additional costs.