Filters in Voice Monitor

Voice Monitor has three types of filters

• Service pool filters (Service)

  • These filters can be used to limit which service pools are included in the “Total” -view and in the “Service pool status” / “Service pool group status” / “Service pool location status”-views.

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  • Available Service filters

    • Location: selects collection of service pools based on configuration in Directory / Location -free text field.

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    • Service pool: selects single or multiple service pools

    • Service pool group: selects collection of service pools configured in Voice for Windows or Voice Center Beta / Service pool group settings.

  • Service pool filters apply only for the service pool / location / group / total level -views, these filters do not limit the user level status -view.

• User filters (Users)

  • These filters can only be used to limit which users are included in the “User status” -view.

     

  • Available user filters

    • Location: selects group of users with a same location, defined in the Directory user settings.

    • Department: selects group of users with a same department, defined in the Directory user settings.

    • Subcompany: selects group of users with a same sub-company, defined in the Directory user settings.

    • Team: selects group of users with a same team, defined in the Directory user settings.

    • Person: selects single or multiple users based on user name, defined in the Directory user settings.

  • User filters apply only for the user level status -view, these filters do not limit the
    “Service pool status” / “Service pool group status” / “Service pool location status” / “TOTAL” -views.

• Callback list filters

  • This filter can only be used to limit which callback lists are included in the “Callback list status” -view.