Voice Analytics, user guide

This page contains the user guide for Enreach Voice Analytics product.

Content of the user guide

1. Access / Login - how Voice Analytics product can be accessed

2. Navigation and controls - available navigation and control functions

3. Filters and settings - available data filtering and setting options

4. KPIs - definition of measures and how they are calculated.

5. Bookmarks - how bookmarks can be used

6. Favorites - how to add items to user specific favorites view