Voice Monitor, user guide

This page contains all necessary information for you to be able to utilize Voice Monitor real-time monitoring product.

Information included in this user guide answers to following questions

• How to access / login to Voice Monitor?

• What information is available in the different views?

• What KPIs those views include?

• How those KPIs are calculated?

• What filters can I use?

• How the filters work in relation to the different views / KPIs?

• What controls and settings can I use and how those work?

• How often the views are updated?