Calls settings

Terminals

List of terminals where incoming calls are offered based on the Offering mode setting. Calls are only offered to active terminals.

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Call offering mode

Defines whether the calls are offered to the terminals one by one or simultaneously.

One by one:

• Call alerts in active terminals starting from top of the terminals list and the moving down the list to the next terminal

Simultaneously

• Call alerts in all active terminals at same time

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Display number

The selected number is displayed for the callee when you make a call.

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Alerting time

The time the call is alerting on the terminals. After this time, the call is either disconnected or transferred.

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Call waiting

This setting defines how calls are routed to your terminals.

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Call recording

Your calls are recorded according to this setting. Please note: service calls may have their own recording settings.

DTMF controls are as follows:

** - Start recording
*# - Stop recording
#* - Start recording, whole call is saved
## - Stop recording and delete the recording

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Microsoft Teams presence integration

Synchronize Microsoft Teams status with Enreach. Teams, Presence Integration

This setting can be changed only in Portal.

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