Introduction

Fixed line packages are designed for non-Enreach countries for international numbering and outbound calling. Packages are attached to a user’s number. The zone based Direct Inward Dialing (DID) number is purchased and provisioned before the outbound calling package is attached to it.

For outbound calling one invoicing unit is a minute and the duration of a call is rounded up to the next full minute. Calls which are placed and received by using IP-Phone within the one company will be free of charge.

A package is restarted from the beginning of every month. The billing period is one calendar month and only full months are billed.

Numbering products

Enreach can offer different international telecommunication solutions according to the customer needs. In those countries (Enreach-countries; FI, SWE, DK, UK, PL) where Enreach is an operator, services are described in the country specific documentation.

Extension numbering

Extension numbering is intended to be used as local or national Direct Inward Dialing (DID) number for personal usage such as PBX extension.

Call service channel numbering

Enreach offers international numbers for queues and users. Typical use cases are office switchboard and service desk queue numbers. For queue numbers, there are two different options for incoming call charging. Call service channel numbering requires either minute-based or capacity-based charging for incoming call traffic.

Incoming call termination

Incoming call termination is charged per incoming call. When a call is made to an international queue number, a charging is based on call duration including queuing time. Charging is minute base and rounded up to the next full minute.

Concurrent call capacity

Call service channel numbering requires concurrent call capacity based on customer concurrent call requirements. For capacity based numbers there is charging in place for inbound calls.

International number porting

Number porting is always a project and related cost are invoiced from the customer.

Fixed line packages for outbound calling

Outbound calling packages are allocated to the same price zones as respective allocated numbers.

Fixed Flex

This is a subscription enabling PSTN calls from IP phone, Voice for Windows by Enreach, Teams phone or Web phone.

Local fixed line Flex does not include domestic[1] pre-packaged traffic but allows user to pay-as-you-go per minute. Traffic is invoiced based on the minutes used and the charge for the minutes is stated in the contract. Calls between customer IP-terminals and towards voicemail are free-of-charge. Call transfers to customers other Enreach subscriptions are free-of-charge. Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call.

International and Premium rate call charges will be based on additional tariffs and additional network costs as stated in the contract and invoiced accordingly. Premium rate calling have some restrictions in these call packages.

Fixed line Basic

This is a subscription enabling PSTN calls from IP phone, Voice for Windows by Enreach, Teams phone or Web phone.

Fixed line Basic includes domestic¹ calls up to 500 minutes per month from a VoIP device for regular business use.

Calls exceeding the 500 minutes are invoiced per minute used and the charge for minutes is stated in the contract and based on flex pricing zones.

Calls between customer IP-terminals and towards voicemail are free-of-charge. Call transfers to customers other Enreach subscriptions are free-of-charge. Call transfers to other directions are considered as a normal call traffic and invoiced as outgoing call if not included into this package.

The package is for regular business use only. Use for other commercial purposes is prohibited e.g. offering call options to third parties and/or Call Center type usage. In the case of suspicious or unfair use or abuse Enreach may suspend the subscription and charge additional costs.