Voice Services

Enreach Telecom voice services covers traditional Fixed line services over VoIP.

Voice services refers to calling and receiving calls to/from other telecom networks (national or international calling). Calls can be placed to or initiated from VoIP capable terminals.

VoIP calls

IP telephony within the Enreach portfolio is used with

• Microsoft Teams client  

• IP Phone

• Voice for Windows

Calls are routed via a “Fixed line” by a local operator but are otherwise location agnostic. Users can place and receive a call the same way independent of the current location. Even while travelling VoIP calls are considered originated from Denmark. User must enter the dialed number with local area code.  

Special rated calls

A user can place special rated calls within the limits of call barring groups enabled to the user. By default, special rated numbers are barred.

Special rated numbers are billed from the company and not from the end user regardless of the content or the usage.

General telecom services

Numbering

Appropriate numbering is offered to the customer in form of new number or number porting.

Number porting

Customers can port their existing fixed line and premium rate numbers to Enreach and retain the same numbers as they currently have, when Enreach services are taken into use. In order to port a number successfully, the current operator must approve the porting.

The standard SLA for mobile number porting process takes 5 business days and the fixed number porting process takes 15 business days.

When customer contract ends or when subscriber leaves Enreach services, he/she has a possibility for number porting out. Enreach does not offer services for consumers. If the user wants to port the subscription to himself or to another company, an approval for the porting will be required from the customer. If the subscription is terminated and Enreach has not received a number porting request, a number will be returned to the original operator.

New numbers

Enreach offers a possibility to provision new numbers for fixed line and special rated services based on number availabilities for geographic and non-geographic numbering plans.

Calls to special rated numbers are allowed to queue call usage only.

Call and SMS Barring

Premium rate numbers in Denmark have the area codes 9013, 9050 and 9055/9056. The 9013 is for helplines and chat services, the 9050 (paid per call) is for TV call-in shows and the 9055/9056 codes are for charity organizations.

Enreach offers to customer a possibility to block certain type of calls from users. By default, premium rate numbers (adult content, donations & competitions, chat and information lines) are barred.

Premium rate calls can be barred based on categories below via BenePortal.

1. No barring => barringclass=0
   None of the barrings are implemented.

2. International calls 
   Only international destination, where country code is something else than +45, are barred.                                           

3. Adult content 
   Only services categorized as adult content are barred. Barring contains numbers starting with prefix 902.

4. Donations and competitions
   Baring includes services categorized as donations and competitions. Barring contains numbers with prefixes 90540xxx, 90560xxx, 90565xxx, 9050xxxx, 9055xxxx, 909xxxx. When donations and competitions are barred also adult content is barred.

5. Chat and information lines
   Barring includes numbers categorized as chat and information lines. Barring contains numbers with prefixes 9013xxxx, 9014xxxx, 9017xxxx, 9018xxxx, 9024xxxx

6. International, donations and competition, adult content
   With this barring class the all services categorized as international, adult content, donations and competitions are barred.

7. International, donation and competitions, adult content, chat and information
   With this barring class all services categorized as international, adult content, donations and competitions, chat and informational lines are barred.

Emergency calls

Dialing to the emergency number (112) is supported.

Emergency call from IP-phones (or Microsoft Teams) is supported in Denmark.

Calls from the Microsoft Teams Mobile applications to the emergency center are not supported.