Group manager and Supervisor licenses

Group manager

This license has following permissions:

• Group manager permissions are limited to their management group

• Management group consists of users, service queues and callback lists

Group manager can:

• Monitor and manage service queues

• Monitor and manage callback lists

• Listen to call recordings if specific permission is granted

• Activate and deactivate users in service queues

• Manage users' availability information and other settings

• Search and listen to service calls

  • Searching is limited only to the calls from service queues

  • Search criteria can be selected

  • 250 service calls are fetched at time

Supervisor

In addition to above, Supervisor can:

• Manage all service queues - also add or remove users from service queues

• Manage users' availability information and other settings for any user in the organization

• Create and manage classification schemas