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The front page is divided in to two tabs: Home and Statistics.

Home

After opening the app for first time, you land on the front page. Front page gives you a great overview on what happens to your calls.

  1. User profile. Personal settings and information about the app.

  2. Statistics. Can be opened from tab at the top.

  3. Search. Directory contacts can be searched.

  4. Availability. Your current status and details about how you are receiving your calls on your work and mobile numbers. Call transfers are also displayed here.

  5. Upcoming availabilities. Future upcoming availabilities are displayed here if you have created any.

  6. Voicemail. Number of unread voicemail messages.

  7. Service pools. Names or number of pools you are currently active in.

  8. Display number. The phone number which will be displayed to recipient when you call them.

  9. Call recording. How your calls are recorded.

  10. Contacts. Access your organization’s contacts. Read more.

  11. History. Call history for personal and service pool calls. Number of missed calls is displayed as red badge on the History icon.

  12. Call cases. Callback cases and calling lists with full calling and managing functions.

  13. More menu. Additional settings, Transfer calls and Classification.

Some of the above areas may require specific user permissions to be visible.

If the card has an arrow to right, then you can access related settings.

Statistics

This tab shows numbers about your calls and the current situation in service pools. It is an easy way to check, for example, how many calls you have answered or made.

The view can be refreshed to fetch the latest numbers and selected cards can be removed from the view.

Call numbers

These display the amount of phone calls you have received and made in any of your phone terminals. Numbers are divided into periods of last 24 hours, last 7 days and last 30 days.

  • Missed calls

  • Answered calls

  • Calls made - unanswered

  • Calls made - answered

Further call details can be found from call history.

Service pool numbers

These numbers tell you what is going on in service pools at the moment. The numbers are displayed about the service pools you have access to even if you haven’t joined them or if you are not active in them.

  • Total active calls: how many calls are ongoing in all pools now

  • Total callers in pools' queues: number of callers waiting in all queues

  • Queue length: the shortest and longest queues of all pools

More service pools details can be found from Pools view.

User profile

Under user profile you can access your own settings, see app information, send product feedback to Enreach and log out.

Availability

Related to you presence status known as availability.

See: Availability view

Service pools

See and control which service pools’ calls you ant other users are receiving.

Voicemail

If there are new voicemail messages, the card is highlighted in red, and the number of new messages is displayed.

Selecting the card opens a new view where the voicemail messages can be viewed with full voicemail history. Messages can be played back, and you can call back to the person who left the message. Voicemail settings can be accessed from top corner.

Display number

The number shown to call recipient when you are calling. The selected number is used in all terminals and with all calls.

Call recording

Select how your calls are recorded.

  • Off: no calls are recorded.

  • DTMF controls: calls are recorded only when the user activated the recording using DTMF tones.

  • Called: outgoing calls are recorded.

  • Answered: answered calls are recorded.

  • Called and answered: all calls are recorded.

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