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Service calls
Each individual service call as unique row, with basic metrics
Direct calls
Each individual direct call as unique row, with basic metrics
Combined service and direct calls
Combination of service and direct calls, as unique rows, with extended metrics
Call details
All events related to each call as unique row, e.g. call allocated, call answered.
Call clasifications
Clasification information attached to the calls from Desk.
Callback information
Call back related call information
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Release notes and roadmap
Voice Data, release notes and roadmap
Licensing and pricing
Voice Data is licensed with a simple call volume based monthly fee, covering
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