Voice Data enables Enreach customers to utilize call related data sets in their own solutions.

Typical use cases for utilizing Voice Data

• Customized views, KPIs and business logic for billing or employee compensation

• Customized eMail reports for team performance management

• Data integrations to 3rd party solutions, e.g. customer survey solutions.

Summary of currently available data sets

All data sets available as 5min batch and daily batch.

• Service calls

  • Each individual service call as unique row, with basic metrics

• Direct calls

  • Each individual direct call as unique row, with basic metrics

• Combined service and direct calls

  • Combination of service and direct calls, as unique rows, with extended metrics

• Call details

  • All events related to each call as unique row, e.g. call allocated, call answered.

• Call clasifications

  • Clasification information attached to the calls.

• Callback information

  • Call back related call information

Data description and integration details

Voice Data integration description

Release notes and roadmap

Voice Data, release notes and roadmap

Licensing and pricing

Voice Data is licensed with a simple call volume based monthly fee, covering

• All data sets

  • 5min batches

  • Daily batches

For pricing details, please contact your men account representative or sales.fi@enreach.com