Voice Data enables Enreach customers to utilize call related data sets in their own solutions.
Typical use cases for utilizing Voice Data
Customized views, KPIs and business logic for billing or employee compensation
Customized eMail reports for team performance management
Data integrations to 3rd party solutions, e.g. customer survey solutions.
Summary of currently available data sets
All data sets available as 5min batch and daily batch.
Service calls
Each individual service call as unique row, with basic metrics
Direct calls
Each individual direct call as unique row, with basic metrics
Combined service and direct calls
Combination of service and direct calls, as unique rows, with extended metrics
Call details
All events related to each call as unique row, e.g. call allocated, call answered.
Call clasifications
Clasification information attached to the calls from Desk
Callback information
Call back related call information
Data description and integration details
Voice Data integration description
Release notes and roadmap
Voice Data, release notes and roadmap
Licensing and pricing
Voice Data is licensed with a simple call volume based monthly fee, covering
All data sets
5min batches
Daily batches
For pricing details, please contact your men account representative or sales.fi@enreach.com