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Voice for Android and iOS indicates user’s own wrap-up time after service call on Front page and in Service pool mangement managementwith a purple violet bottom bar:
Front page:
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Service pool management - list of pools:
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The bottom bar has a timer indicating how much wrap-up time is left.
Clicking on the Show End now link on bottom bar takes finishes the user to Wrapwrap-up time view where the user can click Finish now button to end the wrap-up time when they are . This can be clicked if the user is ready to take the next service call :
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before wrap-up time ends automatically.
Service pool users who are currently in wrap-up time are indicated with red wrap-up icon and text:
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