There are multiple ways to implement “Pop-out caller information for incoming calls” integration

Server-side integration

Server-side option 1: Webhooks

• Integrator implements backend integration, which receives Webhook notifications

• Supports all terminals

Client-side integration

Client-side option 1: Websocket API

• Integrator implements frontend integration, which

  • connects to Websocket API as an agent

  • Subscribes to events

  • reacts to proper events

• Supports all terminals

Client-side option 2: REST API Polling

• Integrator implements frontend integration, which

  • polls /callmanagement/legs REST API as an agent

  • If content, do whatever needed

• Supports all terminals

• Supports only incoming controller-managed calls
  
  

Client-side option 3: Embedded web phone

• Integrator implements frontend integration, which

  • connects to webphone

  • subscribes to events

  • reacts to proper events

• Embedded web phone only

• Enreach SalesForce and D365 integration use this model