Please note: VoiceHub has replaced Voice Center Beta on September 25th 2023. Read about the changes on release notes.
VoiceHub is a browser-based user interface for service management to be used alongside with other Enreach user interfaces.
Functionality
Queues
Service queue monitoring
View queue status on queue length, maximum wait time, number of serving users, etc.
Grouping of queues
Management of the service queue members and their skill levels
Add new users
Remove users
Activate/disable users
Change users' skill level (Skill level is defined on a scale of 1-10, where 1 is the weakest and 10 is the best)
Copy queue’s users to other queues
Copy user’s queues to other users
Management of the service queue priority
Prioritize calls between queues
Call histories
View and search organization’s service calls and direct calls
User filters to narrow down search results
View call details and call event logs
Listening of call recordings
Contacts
View and search organization contacts
User filters to narrow down search results
Support for multiple directories
See contacts' real-time availability
View details
Add, edit and delete contacts
Personal views
View your the service queues you have been assigned in to
View your own call history
Other
Availability
Select your own availability status
My account
User’s own settings