Group manager
This license has following permissions:
Group manager permissions are limited to their management group
Management group consists of users, service pools and callback lists
Group manager can:
Monitor and manage service pools
Monitor and manage callback lists
Listen to call recordings if specific permission is granted
Activate and deactivate users in service pools
Search and listen to service calls
Searching is limited only to the calls from service pools
Search criteria can be selected
250 service calls are fetched at time
Supervisor
In addition to above, Supervisor can:
Manage all service pools - also add or remove users from service pools
Manage availability information for any user and other settings for any user in the organization