Smart Caller Info displays information about an incoming call on Android phone in two use cases:
Show the contact’s name if it has a match in directory
Show service queue’s name if the call is an incoming service call
Requirements
Network access is required when fetching information about a service queue name.
An Android phone. iOS and iPhone are not supported.
Android requirements
Android 10 or newer is required.
With exactly Android 10, the Smart Caller Info requires an additional permission.
Which Android version do I have? https://support.google.com/android/answer/7680439?hl=en
Settings
Smart Caller Info can be enabled at your settings. You can access the settings via side bar on front page. Settings
Functions
When an incoming call is received and the required settings enabled, you will see an information area on top of your screen while the phone is ringing.
Information area can be moved up and down by dragging it, and can be closed from the X at top right.
Use case 1 - contact from directory
Callers name, photo and phone number are displayed.
Use case 2 - service call
Service queue name and caller's phone number are displayed.