In Transfer calls, you can see all incoming allocated or ongoing calls on your terminals. You can transfer or end the call. This replaces old BeneCC view of previous app versions.
Transfer calls can be accessed from More menu on front page:
Reject button rejects an allocated call. End call button disconnects the call.
Transfer can be done on an ongoing call. You can transfer the call to a contact or service pool. Transfer button opens your directory, and you can choose a contact to transfer the call to:
Either make a direct transfer from the arrow or click on the contact name or photo to view contact details before the transfer:
When selecting a phone number of a contact, you have the option to either transfer or call the number:
Selecting Transfer call option immediately transfers the call and takes you back to Transfer calls view.
Please note: Your current Voice Center settings may affect call visibility in Transfer calls view.