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  1. Participant’s photo, name and number (there can be several options in the field)

  2. Note for the call field can be used to enter a short text note about the call. This note is used to easily label calls when they are put on hold or parked. Such calls are easier to identify when they are taken back. Note text is not saved when call ends.

  3. Hold call button puts the call on hold.

  4. Move to park button parks the call. There can be three simultaneously parked calls. This feature requires switchboard license.

  5. Transfer call to number button opens keypad to enter a number where the call will be transferred.

  6. Transfer to paused can be used when you have two calls: one active and one on hold. This button transfers the active call to the call that is on hold.

  7. Hang up button ends the call.

  8. Jabra text indicates that you have Jabra support enabled and can use Jabra specific headset functions during the call. This also indicates that the call can be controlled with Jabra buttons.

Call classification

Click on the Classification button:

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