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This chapter describes the access rights and responsibilities for Group Manager and Supervisor/Admin roles. Overall, it describes the access rights associated with each position concerning Queue management in the VoiceHub.
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Group managers have the ability to view and manage only the queues, IVR, or callback lists for which they have been granted permissions via management groups. In contrast, Supervisors/Admins have access to all of them. |
Description of access rights | Group Manager | Supervisor / Admin |
Queue and IVR | ||
Creating/Removing a Queue or an IVR | - | X |
Add/Remove a Phone number to a Queue or an IVR | - | X |
Modifications of a Queue or an IVR | X | X |
Visibility to all settings | X | X |
Edit Basic Settings | X | X |
Edit Advanced Settings | X | |
Edit Technical Settings | - | - |
Adding Exceptions | X | X |
Prompts | ||
Listening to Prompts | X | X |
Editing Prompts (Removing and adding prompt steps) | X | X |
Creating/Removing Prompts | X | X |
Timetables | ||
Creating/Removing timetable | X | X |
Editing existing opening hours | X | X |
CallBackLists | ||
Creating/Removing A CallbackList | - | X |
Modification of CallBackList settings | X | X |
Purchasing of additional services | - | X |