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Before calling, the supervisor needs to go to Supervising settingsnumber and set their supervising number (typically mobile number) which they will be using to call the supervising number. The supervisor can only use this number to listen to calls. User interface guides through this.
Supervising settingsnumber can be found by going to Queue users and then selecting Call supervising icon at top right:
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Then Supervising settings can be found at top right:
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at Settings at bottom of Call settings. You can access settings via side menu at front page: Settings
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Supervising number setting:
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If Supervising number has not been set, the supervisor will be notified about this and they can set the number or change it any time. Some examples:
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Supervisor is always connected to the right call automatically. It’s possible to access the listened call only from this mobile phone with given supervising number. No unauthorized persons are able to listen to the calls. Only one supervisor can listen, whisper and barge in on the same service call at same time.
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When the agent is on service call, the supervisor will receive a notification on their mobile phone:
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