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Options explained

Possible link to here from app Mobile usage mode help text?

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Mobile usage modes

Not in work use

  • Service calls / Work number calls are not routed to mobile device

  • Calls from mobile device show mobile number

  • Incoming calls to mobile number are passed straight to mobile device

  • Mobile number uses own call transfer targets

Partial work use

  • Calls from mobile device show mobile number

  • Incoming calls to mobile number are passed straight to mobile device

  • Mobile number uses own call transfer targets

When availability is (off work)

  • Service calls / Work number calls are not routed to mobile device

When availability is not (off work)

  • Service calls / Work number calls are routed to mobile device according to terminal priority and allocation style settings

Full work use

If availability is not (off work)

  • Calls from mobile device show work number

  • Service calls / Work number calls are routed to mobile device according to terminal priority and allocation style settings

  • Work number and mobile number use same transfers targets

If availability is (off work)

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Calls from mobile device show mobile number

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Incoming calls are always passed to mobile device

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Here you can modify your Voice product settings. These settings can also affect how your other terminals behave. Some of these settings may not be visible to you.

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Call settings: Here, you can modify settings that affect your calls.

  • Call transfers: Set how your work and mobile number calls are transferred.

  • Call recording: Set how your calls are recorded.

  • Call offering mode: Set whether the calls are offered to terminals simultaneously or one-by-one.

Directory settings:

  • Personal directory: Set up your personal mobile directory. Personal directory allows your mobile phonebook to be used in other Voice products.

Privacy settings:

  • Call privacy default: Define how the call privacy default is set for new direct calls.

  • Allow personal data in usage statistics: Define whether the Voice by Enreach application can send personal data like username when collecting usage data.

Terminal list:

  • View your terminal list and see if calls are offered to these terminals.

Your phone numbers:

  • See the numbers that are attached to your account.

Additional settings:

  • Advanced call settings: Set up less frequently used settings that affect your calls.