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If you have notifications enabled for the app, you will receive a notification on your phone when there are new call cases. The notifications are displayed about new call cases on the callback lists you are member of.
To receive a notification, the call case must be unassigned. Call cases created by you do not display notifications. Editing a call case does not re-send a notification.
Callback lists must be configured accordingly to receive notifications by Enreach support. By default push notifications don't work.
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