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  1. Callback tab - Call cases from various sources,

  2. Call list tab - Call cases imported as a call list

  3. Filtering - Can be used to control which cases are displayed on the list. See below.

  4. Menu -For accessing additional functions such as viewing closed call cases, selecting active lists and handling call cases with multi-select - see below.

  5. Call case on list view

    1. Each call case has a green call button to call the number right away. Clicking elsewhere on the case opens the case details.

    2. Phone number (or a directory contact’s name)

    3. Callback list name

    4. Recording icon indicates that the case has a voicemail recording which can be listened to.

    5. Each call case is displayed with due date and current assignee. Due time is in red if it’s today ,or earlier.

  6. New call case button creates a new call case.

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Call case can be created and details given as necessary. TODO: what Only the list is mandatory and what optional?detail.

Due date is the time when this case should be called.

Expiry date is the time when the case expires and is closed automatically (?).

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Call item

Call item is divided in to three tabs:

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When on a call, a notification about related call case can be displayed for the user. Call cases related to your recent calls are also highlighted and grouped at top of Callback list.

See more at: Assisted callback

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callback

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Personal callback requests

TODO: do we have this on mobile app?