...
What is the current availability status of the user?
How long the user has been in the latest state?
Is the user currently in a call and in which service pool?
Is the user currently in a direct call?
Callback monitoring and filtering
How many callback requests are currently open, total and per callback list?
How many agents are active in different callback lists?
Filtering
Limiting the user status view based on certain users, teams, departments, locations.
Limiting the user service pool status views based on service pool name, group or location.
Limiting the call back list view with call back list name
Detailed user guide
...